Analysts

Jasmine Franks

*** * ******* ** #****

Austin, TX 78753

Cell: 512-***-****

Email: **************@*****.***

Education:

John B. Connally High School, Austin TX

**** – 2013

• Diploma

• General Studies

Central Texas College, Round Rock TX

2018 - Current

•Cosmetologist certificate

Work Experience:

Accenture

2018 – Current

•Content moderator providing a quality assurance process for clients to ensure the safety of the platform for all audiences and end users.

Halcyon Home

2016- Current

•Provide companionship and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, and taking medication.

Gila Corporation

2017

•Inbound/Outbound Phone Support

• Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPAA regulations

Harte-Hanks Teleservice Representative

2014- 2015

• Inbound call center

• Provide support to students regarding their admission process and financial aid inquiries

Nexxlinx, Clerical

2013-2014

• Time Warner Cable

•Retention Department

• Customer Service

• Maintain Client Relationships

Achievements

• Certificate of Recognition: (2017)

• Certificates of Achievements (2014-2017)

-Agent of the month

-Perfect Attendance

-Most improved customer service

Volunteer Experience

• Community Services (2015- 2018)

• Goodwill, GoodGuides, Mentoring Program

Skills

• Communication Skills

• Computer skills: Proficient with Microsoft Word, Excel, and Internet

• Typing Speed 52 WPM

• Multi-tasking

• Team Work Cooperative

Contact this candidate