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Quality, Operations Specialist, Account Manager

Location:
Huntley, IL
Salary:
65,000
Posted:
June 17, 2021

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Resume:

EDUCATION

University of Dubuque, Dubuque, IA Graduated May 2017

Bachelor of Science: Biology

WORK EXPERIENCE

Medline Industries (Northfield, IL), Vendor Operations Specialist May 2020- Present

Investigate held stock for product damages, expirations, licensing and recall issues.

Act as a liaison between warehouses and vendors to allocate charges as necessary.

Evaluate and make timely decisions regarding customer returns while being cognizant of thresholds and procedures to prevent surplus.

Review and process daily reports including but not limited to corporate surplus file, customer returns and DED's.

Research customer requests for allocation and route product allocations for the specific vendors.

Report to sales on stock levels for customer exits by compiling and customizing data as necessary.

Respond and take action on service requests regarding stock levels from internal and external representatives, customers and DSM’s.

Coordinate vendor returns when necessary.

Medline Industries (Northfield, IL), Associate QA Specialist, DME April 2019-May 2020

Troubleshoot durable medical equipment products such as hospital beds, homecare beds and patient lifts

Assist customers and sales representatives with the assembly of products

Manage million dollar accounts and assist with any support that they may require

Research the root cause of difficult problems and collaborate with business partners on more complex problems and crosses

Collaborate with divisions and divisional QA on complaint trends

Provide feedback on product updates, identify and report deficiencies

Ensure that products are up to specification, and address necessary updates with product managers and engineers

Medline Industries (Northfield, IL), QA Complaint Coordinator, Diagnostics August 2017-April 2019

Log complaints into SAP notification system.

Send acknowledgement communication when complaint is logged.

Accurately record details of complaints and actions taken.

Issue credits and replacement orders as required for complaint resolution.

Respond promptly and professionally to customer inquiries.

Issue RGA’s and product return tags as required.

Follow up with sales force on outstanding issues following the time frames established in written procedures.

Collaborate with divisions and divisional QA.

Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.

Follow up with customers as needed.

Excellent customer service with a phone grade of 99%

Other tasks as assigned

City of Crystal Lake (Three Oaks Recreation Area) May 2016-August 2016

nPatrolled the lake to make sure people were safe and complying with the rules.

nAssisted other team members with assigned tasks to keep the park clean.

nMade the customers feel safe by doing checkups on them during their time out on the water.

nKey decision maker with regards to customer safety

Alpha Building Maintenance/RJB Properties (Cary, IL), General Maintenance June 2013-August 2015

nMaintained all of the District 26 schools in Cary, IL.

nPainted and cleaned every classroom, fixed broken materials, assisted in necessary landscaping to keep the schools looking new and clean.

nCollaborated with the administration workers with their tasks.

Racket Club (Crystal Lake, IL), Front Desk/General Maintenance May 2010-May 2012

nProvided excellent customer service to each and every member.

nWorked as member check in and logged the court time book at the tennis club.

nManaged court maintenance and kept the clay courts in proper shape by sweeping, striping, and watering.

nPlayed tennis with members as a substitute if permanent time players were gone.

ADVANCED COURSEWORK

Human Anatomy 1 & 2

Organic Chemistry 1 & 2

Genetics

Chemistry 1 & 2

Physics

Computers

INVOLVEMENT

Dubuque Community Volunteer Fall 2013-Fall 2014

Helped redesign YMCA.

Cleaned highways and trails within the community

University of Dubuque Men’s Tennis Member Fall 2013-Spring 2014, Fall 2016

Balanced time between athletics and academic commitments.

Worked with team



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