Kenya Jones

702-***-**** • adm62o@r.postjobfree.com

www.linkedin.com/in/kenyajones

EDUCATION

University of Nevada, Las Vegas (UNLV) Las Vegas, NV

Bachelor of Science, Hospitality Management Dec. 2020

GPA: 3.5

WORK EXPERIENCE

St. Regis Deer Valley Park City, UT

Overnight Front Desk Supervisor April 2021 - Present

● Executing night audit responsibilities with precision

● Reconciling cash and credit card charges with accuracy

● Checking in late arrival guests and ensuring room rotation sheet is followed

● Engaging in service recovery skills as necessary

The Cosmopolitan of Las Vegas Las Vegas, NV

Front Desk Agent Nov. 2019 - April 2021

● Checked in up to 150 guests per day by assigning rooms based on booking preference

● Reconciled cash and credit card charges with accuracy

● Upgraded rooms based on availability and desire of guests

● Engaged in service recovery skills as needed

Gott and Associates Las Vegas, NV

Experience Designer Intern July 2019 - Sep. 2019

● Made detailed notes during potential client interviews and scheduled regular check-ins

● Updated budgets on a regular basis

● Executed secret shopper activities when necessary

● Performed tasks based on Founder/Owner’s needs

The Orleans Hotel and Casino Las Vegas, NV

Spa Receptionist Oct. 2018 - Dec. 2019

● Booked and canceled up to 25 appointments per day through the telephone and in person

● Reconciled cash, credit, comps and room charges with accuracy

● Maintained the appearance of spa areas and fitness center; stock towels, water, and juices

● Engaged service recovery skills as necessary

RELATED WORK SKILLS

● Proficient in Microsoft Word, Excel, and PowerPoint

● Hold a SNHD Food Handler’s Safety Training Card

● Proficient at Micros POS

● Proficient in Property Management systems like LMS, LightSpeed, HotSOS, Empower GXP

ACTIVITIES/ACHIEVEMENTS

● Valedictorian, Leadership Academy of Nevada, Class of 2017

● Costar of the Month, Cosmopolitan of Las Vegas, Dec 2020

● Millennium Scholarship Recipient

● UNLV Dean’s Honor List, Spring 2019, Fall 2019, Spring 2020, Fall 2020

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