Supervisor Customer Service
Resume:
TODD PUCKETT
Load-Plan Supervisor
CONTACT
PHONE:
CELL:
EMAIL:
****.*******@****.***
HOBBIES
Computers
Football
Puzzles
Cooking
EDUCATION
Forest Park High
1977 - [To] 1981
WORK EXPERIENCE
ITS-Conglobal Load-Plan Supervisor
July 2018 To March 2020
Parsec INC Load-Plan Supervisor
September 1998–To August 2018
Prioritized inbound/outbound traffic to meet customer availability needs.
Continually communicated with outside supervisor and crew to help keep customer availability on schedule.
Maintain and monitor equipment for chassis needed to ground domestic and International units.
Communicated with Train Master in the Main Tower to coordinate selecting Intermodal inbound traffic by customer priority.
Planned distributed and released loaded shipments to the Main Tower for departure on outbound trains.
Notified NS Managers of equipment shortages for both Units and Intermodal cars.
Communicated with outside management providing them with the amount of projected lifts to schedule needed manpower.
SKILLS
Active Listening
Communication
Computer Skills
Customer Service
Problem-Solving
Transferable Skills
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