Virtual Assistant, email copywriting, graphic design

Suma-oy Jess Rey

Billing and Complaints Specialist

Integrity and Dedication

***********-**@*******.*** 092********

Liloan, Cebu, Philippines 12 December, 1989

linkedin.com/in/jess-rey-suma-oy

WORK EXPERIENCE

One Service

Telstra

09/2019 - 02/2021, 10th Floor, EBloc 2 Cebu I.T. Park 6000 Cebu City, Philippines

We handle various customer inquiries in all types, shapes and forms such as: Consumer Mobile Postpaid and Prepaid

Consumer NBN, ADSL, Cable, Fixed Line

Sales, Escalations, Billing, Retention

Customer Service Representative

Telstra - Teletech

09/2016 - 09/2019, 10th Floor, EBloc 2 Cebu I.T. Park 6000 Cebu City, Philippines

Handling mobile and billing concerns / complains / escalations Customer- centric approach

One Service Team (Present).

Order Remediation Team (Back of House).

Fair Play Policy (Back of House).

Mobile Billing Consultant.

Tier 2: Customer Service Representative

Qualfon

06/2015 - 08/2016, IT Park, Lahug

Handling service concerns / complains / escalations Retention / Customer churn prevention

Handles supervisorial calls

Mobile tech and customer service

Retention, escalation

EDUCATION

Graduate

Mandaue City College

10/2011 - 03/2015, Mandaue City, Cebu, Philippines Bachelor of Science (BS),

Information Technology

SKILLS

Windows PC Troubleshooting and repair

Email Copywriter Social Media Manager

Power Point Adobe Visual Branding

REFERENCES

Jezzer Hernandez Catingub

Travel Support KLOOK - *********@*****.*** 096******** Gina Manching

Data Controller VECO - (032-***-****

Fritzgerald Alcaraz

Operations Manager Qualfon - 093********

ORGANIZATIONS

MCC Alumni Association (03/2015 - Present)

Member

LANGUAGES

English

Professional Working Proficiency

Bisaya

Full Professional Proficiency

Tagalog

Full Professional Proficiency

INTERESTS

Gaming Martial Arts Movies Health

People

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Courses

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