W

John Ward

801-***-****

Ward*****@comcast.n

et

South Jordan, UT

84009

SUMMARY

Have worked in the travel industry for more than 28 years. Terrific communicator with people of all types. Consistently delivers best client experiences resulting in repeat business and market expansion.

Extensive Traveler, have visited Europe, Asia, South Pacific, Mexico, Caribbean SKILLS

P>Brand awareness

P>Itineraries

P>Special Needs Travelers

P>Team Oversight

P>Travel Insurance

P>Travel Arrangements

P>Travel Research

P>Hotel Accommodations

EXPERIENCE

Amazon Fulliment /Ambassador

West Jordan, Utah

Amazon/ Aug 2018 to Current

Attended over 8 events per week in official capacity, building professional relationships and achieving political goals.

Handled day-to-day running of orders, ensuring high levels of productivity and progression.

Completed daily task to ensure compliance with relevant state regulations. Handled day-to-day running of Covid, ensuring health and safety of associates, daily testing and audits

Conducted research, gathered information from multiple sources and presented results.

Improved department goals through consistent hard work and training new hires and follow up training

Operations Assistant

South Jordan, Utah

Petco/ Apr 2017 to Jul 2018

Managed and maintained file system covering expenses, reports and support documentation.

Solved problems timely and effectively, ensuring customer satisfaction. Assisted with day-to-day operations of facility, including scheduling and customer service.

Built and maintained relationships with affluent club members and guests. Assisted various departments with change by communicating new improvement plans and expectations.

Boosted customer experiences by delivering superior customer service, issue resolution and merchandising and increased store sales month over month, reduce customer complaints by 72 percent

Generated reports, cash totals and deposits, Sales, Key items, Animal nightly report Sales and Service Merchandise

Salt Lake City, UT

Melendez Corporation (Nabisco)/ Oct 2016 to Apr 2017 Enhanced overall store appearance by applying careful consideration to product and display locations.

Traveled to market, visited vendors and assisted buyers with merchandise selection. Organized store merchandise racks by size, style and color. Created interior displays to promote products in alignment with corporate sales objectives.

Restructured company merchandising standards to increase customer traffic and product exposure.

Arranged consistent shelves, bins and racks at 7 locations by following established planograms.

Created visual marketing and styled window displays. Bus Driver

Salt Lake City, UT

Utah Transit Authority/ Sep 2016 to Oct 2016

Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Obeyed federal, Utah a nd local traffic laws and regulations to enable safe transportation outcomes for participants.

Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.

Provided passenger assistance including collecting fares and offering schedule and route information.

Sales Associate

Riverton, Utah

Home Depot/ Mar 2016 to Sep 2016

Loaded and unloaded merchandise using ladder and pallet jack. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Increased sales by offering advice on purchases and promoting additional products. Achieved perfect attendance and on-time record.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Reservation Sales Agent/Operations/Team Leader Supervisor North Salt Lake, UT

United Airlines/ Aug 1987 to Jul 2015

Provided follow through on all calls with confirmations and dissemination of requested information Resolved various issues and discrepancies for customers. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Onboarded new temps by entering into Staff man and setting up in time clock. Facilitated training for associates through daily coaching and regular performance appraisals.

Planned, managed and directed daily board operations to increase revenue and reduce costs through daily profiles

Assisted operations manager with planning of routine operations and special projects. Assisted with day-to-day operations of facility, including scheduling and customer service.

Coached staff on daily performance and conducted evaluations to constructively address concerns.

Generated reports of findings to help management with making key decisions. Team Leader include coaching team members regularly goal setting with team members to ensure sales and quality customer service. Review and discuss individual attendance, statistics and profiles to ensure continual team accountability and was Team of the several times

Operations ensuring proper customer service, productivity and efficiency standards of the reservation office by properly allocation available manpower. EDUCATION AND TRAINING

Travel And Tourism : Tourism And Travel Management Pacific Travel School 1987

Santa Ana, CA

ACCOMPLISHMENTS

Fulliment

Completed effective leader skills

Completed Domestic and international and group booking Worked on scheduled change desk

Worked on agent assist desk

Was # 1 sales team on more then one occasion

Recognition awards for superior customer service, top revenue agent domestic and international sales and third party transfers

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