Electronics Technician Service

Tony K. Sullivan

**** **** *** ****. *** *** Clearwater FL 33765

Mobile: 727-***-****

**************@*****.***

Field Service Technician

EDUCATION

A.S Degree in Electronic Engineering Technology

ITT Technical Institution, Tampa FL, 08/1986

Naval Air Technical Training Center Millington TN

Radar intermediate Maintenance (APX-72 IFF)

MILITARY EXPERIENCE

US NAVY 03/87 to 11/96

Electronics Technician 3/87 to 11/96 (40 Hours per week)

• Built, tested, repaired, and modified developmental and production electronic components, parts, equipment and systems, such as computer equipment, missile control instrumentation,

electron tubes, test equipment and machine tool numerical controls.

• Executed daily operations of sketches to clarify design details and functional criteria of

electronic units.

• Designed and produced recommended changes in circuitry and installation specifications

to simplify assembly and maintenance

• Devised test equipment and circuitry to conduct functional, operational, environmental and life tests to evaluate performance and reliability of prototype and production model

WORK EXPERIENCE

Spectrum– Clearwater, FL (40 to 50 hours per week) April 2007-April 2021

Analyzed and forecasted trends to deliver key execution methods for technical support operations. Responsible for effective day-to-day business technical operations including installation of digital video, high speed internet and digital phone. Worked with the local community to inspect equipment, independently diagnose service issues, and construct innovative solutions. Created a service success plan that improves customer satisfaction, maximizes customer retention, and increases profitability.

Service Technician 4

● Supervised large projects and multiple crews and can work independently.

● Performed high complex investigations, tests, and evaluations, and prepares written reports for senior leadership.

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Service Technician 3

●Attended regular training and seminars on safety and tasks necessary for the department.

●Used variety of tools to detect faulty operations, defective materials and make reports for actions.

●Provided department wide training sessions for less experienced technicians.

●Assisted with other technicians in machine operations and interpretation of manuals to better regional customer satisfaction goal.

Service Technician 2

●Provided training and guidance on work duties, instructions, and reports on clients’ requirements to Level I technicians

●Managed all on site installation, repair, maintenance, and test tasks to produce timely and detailed service reports.

●Diagnosed errors or technical problems and determine proper solutions to better overall business operations.

●Insured team followed all company’s procedures and protocols when executing service plan.

Service Technician 1

●Installed and serviced up to 20 Spectrum customers daily on Spectrum products.

●Provided customer service and customer support during field visits or dispatches to increase customer satisfaction.

●Operated all vehicles in a safely manner and use field automation systems.

●Comprehended customer requirements and make appropriate recommendations/briefings.

●Created positive relationships with customers to maximize customer retention.

Popeyes- FORT MYERS FL 33901 (40 to 55 hours per week) April 2002- April 2007

Managed daily operations of a single restaurant, in accordance with company OSC standards as defined by the operations Manual, for an assigned shift or on the restaurant general manager absence. Overseed the daily operations of business segment, department, or standalone retail location. Completed strategic goals by setting operational policies, creating, and maintaining budget, and managing operational team.

Popeyes General Manager

●Supervised crew members and team leaders (2-20 members) in preparation of menu items to ensure compliance with all Popeyes Corporate operations and sanitation standards.

●Managed hourly staff to maintain good level of customer service and ensure orders are taken in prompt, accurate and courteous manner.

●Recruit, hires and select crew members to ensure an adequate level of staffing and service in the restaurant.

●Managed inventory of stock to determine ordering date and quantity of supplies required to prevent shortage.

●Prepared required reports mandated by Senior Leadership including by not limited to daily inventory and posting operational figures.

Assistant Manager

●Created a positive and motivating environment for all employees that is committed to delivering superior customer service.

●Trained and developed shift all shift managers.

●Managed key controllable during shift, such as, Customer service, employee development, productivity, and growth.

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