Assistant Coordinator Event Staff

ALEEA BOWMAN

***********@*****.*** 708-***-**** Brooklyn, NY

EXPERIENCE

Little Cinema Digital, Brooklyn NY

Operations Assistant - Operations Department October 2020 – Current

● Provides administrative support to the company COO and other company constituents

● Supports the studio by updating company wide calendars, preparing company communications, and contributing to special projects

● Assists with onboarding new employees

● Manages company accounts and tools such as Slack, Google Workspace, etc.

● Liaises with different departments to gather feedback & works to continually improve company processes House of Yes, Brooklyn NY

Assistant Coordinator – Marketing Department, January 2019 – March 2020

● Prepared all company customer service communications regarding events, ticketing, and venue FAQ

● Collaborated with marketing department to curate a consistent company “voice” across all company communications (social media, email marketing, customer service, etc)

● Provided a remarkable customer experience by resolving all client issues as e ciently as possible and ensured communications were made in a positive, empathetic, and professional manner

● Launched, monitored, and maintained ticketing pages for all company events (an average of 30 events per month)

● Resolved ticketing issues for customers quickly and e ciently using Eventbrite and Resident Advisor

● Coordinated the collection, and analysis of customer feedback data; collaborated with management to implement new processes

● Liaised with internal department heads to resolve box o ce and customer service issues as necessary The Muse, Brooklyn NY

Assistant Manager – Events Team, December 2017– December 2018

● Managed box o ce operations for ticketed events by supervising staff, assisting with customer service, and preparing cash banks for ticketing and concessions staff

● Allocated responsibilities for and managed team of 10 on-site tech and event staff (event load-in, set-up, and strike)

● Monitored tickets sales and collaborated with event producers to plan seating arrangements accordingly

● Analyzed total sales for event and prepared closing reports for management

● Made cash deposits and completed all studio closing tasks TwoBirds Bridesmaid, New York, NY

Sales and Operations Coordinator, September 2014 - November 2015

● Managed all communications between company and clientele via phone and email

● Processed orders manually for retail and wholesale clients using QuickBooks

● Created and maintained a production calendar based on incoming orders from retail and wholesale clients

● Forecasted need for fabric supply based off of incoming orders and order fabric from wholesale vendors

● Collaborated with production teams to ensure dresses were produced within discussed timelines

● Created, scheduled and implemented calendar for on-site wedding stylists EDUCATION

Illinois State University, Normal, IL

B.A., in Apparel Merchandising, May 2014

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