Dental Assistant Customer Service

PAOLA ANNILUS

El Paso, TX, *****

954-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer Service Professional leveraging experience in sales and hospitality. Adept at working independently and collaborating as a part of a team. Ability to make quick, logical decisions to solve problems while working effectively with little or no supervision. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with students and customers.

Customer Service

Policy Compliance

Financial Transactions

Problem Solving

Time Management

Customer Relations

Sales & Promotions

Quality Assurance

Inventory Management

OVERVIEW OF KEY SKILLS

Exceptional Customer Service: Strong ability to understand customer needs and provide exceptional results through verbal communication skills and written communication skills.

Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Organized and Motivated: Strong knowledge of office management systems and procedures. Ability to multi - task long and short-term priorities to generate desired results internally and for the customer.

PROFESSIONAL EXPERIENCE

Emerald Queen Casino – Fife, WA Mar. 2019 – Dec. 2020

Server

Greeted all customers and accurately processed orders, answered questions regarding menu items, upsold menu items when possible, administered payments, and communicated needs to staff.

Maintained a high level of knowledge of food and drink items and was consistently a top sales associate for the company; delivered a memorable experience through attention to detail and courteous service

Handled customer complaints at the lowest level possible to achieve customer satisfaction and relayed issues to the management team when necessary

Managed compliance with all policies and safety regulations and ensured food was stored and cooked at the correct temperature by regulating the temperature of ovens, broilers, grills, and roasters

Discount Depot – Hollywood, FL May 2011 – Sep. 2014

Customer Service Representative

Greeted customers entering the organization and prevented store losses using awareness, attention to detail, and integrity; trained new associates and cashiers in all procedures

Processed refunds and exchanges while resolving complaints; achieved company goal of 100% customer satisfaction through courteous attention to detail and problem-solving

Handled all cash transactions of the organization to including but not limited to checking daily cash accounts, receiving payment by cash, credit cards, managed 3-4 cashiers, and exceeded daily credit card application goals

Replenished merchandise and ensured stock availability on the assigned floor; arranged new merchandise with signage and appealing displays that encouraged customer sales and moved items off of the floor

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices

EDUCATION

Concorde Career Institute Dental Assistant Diploma Miramar, FL

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 Operating Systems: Mac, Microsoft Windows

Contact this candidate