MELISSA SIFUENTES

Friendswood, Texas 832-***-**** adm5pv@r.postjobfree.com

Bilingual Accounting Professional

Leadership Financial & Strategic Planning Business Insight Client Relationship Management

Seeking a leadership accounting role that will foster career growth, use of my interpersonal skills and 15+ years of experience.

Areas of Expertise

Negotiation

Training & Developing

Stakeholder Engagement

Cash-Flow Management

Account Reconciliation

Legal & Regulatory Compliance

Professional Experience

BB&T NOW TRUIST, Houston, TX

Senior Relationship banker 03/2015 – Present

Provide exceptional customer service to all clients while maintaining a high level of professionalism. Help manage daily business operations including opening new accounts, promoting new banking products & services to clients, and handling client issues/concerns in a timely manner. Analyze financial needs for clients & potential prospects and provide beneficial solutions.

Consistently maintain client retention goal above 90% while increasing the number of profitable clients.

Citibank N.A., Houston, TX

Assistant Branch Manager 12/2012 – 03/2015

Fostered organizational culture conducive to improved performance and team collaboration through properly training & developing staff. Always complied to operational procedures and risk management policies, keeping company costs low. Built and expanded internal & external networks to ensure stream of new business prospects. Referred and cross-sold bank products and services, constantly exceeding the required goals.

Bank of America, Houston, TX

Assistant Banking Center Manager 02/2004 – 12/2012

Served as the primary contact for resolving complex client issues acting as the first line of communication in the absence of the Branch Manager. Coached & mentored associates regarding company policies & procedures, client service and bank operations.

Promoted from Teller to Teller Manager and from Teller Manager to Assistant Banking Center Manager for consistently being recognized as an employee who went beyond the requirements of the job and served as an effective leader.

Education & Professional Development

Masters in International Business – Houston Baptist University – Houston, TX March 2020 – MAY 2021

Bachelor of Business Administration in Information Systems – University of St. Thomas – Houston, TX Minor: Philosophy

Graduate Accounting Certificate – University of Phoenix July 2019 – March 2020

Technical Proficiencies

Microsoft Office Suite; Word, Excel, Outlook & PowerPoint