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Lead Patient Service Rep

Location:
Grand Rapids, MI
Posted:
June 15, 2021

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Resume:

Ranee Hunt

**** *. ***** **.

Sheridan, MI *****

Email: adm5oe@r.postjobfree.com

Objective

Expand my career and meet new challenges

Skills Profile

Experience in patient relations; actively listening to clients concerns and able to work collaboratively within a team

Knowledge of the EPIC EMR system, EPIC Clinical and Clerical superuser

Knowledge of ICD-10-CM, CPT, and HCPCS code assignment

Efficient multi-tasking, self-starter, and organizational skills

Experience in handling, protecting, and releasing protected health information

Experience with Microsoft Word, PowerPoint, Excel, Visio, and Adobe Acrobat

Experience Team Leading, implementing changes, and creating workflows/standard work

Fundamentals of Process Improvement; A3, 6S, Standard Work, Managing Daily Improvements, Root Cause analysis

Education

Associate of Applied Science in Health Information Technology Graduated:

Davenport University Grand Rapids, MI April 2017

Certifications

Register Health Information Technician Obtained April 29, 2019

American Health Information Management Association

Employment History

Patient Services Representative Lead August 2008 to present

Spectrum Health Medical Group Urology, Grand Rapids, MI

Clerical staff work schedule/Job duty training

Weekly Supply and medication ordering for the office

EPIC superuser for clerical and clinical

Scheduling appointments and testing

scanning documents

FMLA/Short term disability paperwork

Medical and radiology authorizations

Create Microsoft visio, excel, and word documents for the office

Managing Daily Improvements board construction and daily updates

Staff API (payroll) approval and corrections

help implement all changes that occur in the office

When manager is off I pay bills, approve API timecards, help put together physician meeting agenda, and assist with various issues that may arise

Create Standard work for clerical staff

help with computer and printer issues before contacting IS

Gap in work history from July 2008 to 2006 – stay at home mom with son.

Clerical Assistant

Robert Stokes, DO, Grand Rapids, MI

Schedule patient appointments

phone operator

Referrals

Money Intake and daily deposits

Patient registration

release of protect health information



Contact this candidate