Waitress
Resume:
Objectives I am hardworking and I work well with different people;
I am a fast learner and always eager to learn new things;
I strive to improve myself and push myself to achieve goals
In everything that I do, I am focused and strive to do the best that I can;
I am efficient, professional and time orientated.
Personal Detail
Surname : Molaudzi
Names : Dakalo Prudence
Address : 154 Block CC
Soshanguve
Pretoria
0152
Postal address : P.O. Box 59047
Karen Park
Pretoria
0118
Cell Phone Number : 084-***-****
Email : *.*********@*****.***
Skype ID : dakalo.molaudzi
Date of Birth : 17 November 1995
ID Number : 951**********
Place of Birth : Pretoria
Gender : Female
Driver’s license : Code B
Country of Citizenship : South Africa
Country of Residence : South Africa
Education
Education Institution Name : Damelin
Location : 138 Palala Rd,
Ashlea Gardens
Pretoria
0063
Education Graduation Date : 16 August 2018
Field of Study : Short Programme in Business
Administration & Management
Education Institution Name : The International Hotel School
Location : 4 Kikuyu road
Sunninghill,
Johannesburg
2191
Education Graduation Date : 31 December 2016
Field of Study : Hospitality Management
Work Experience: list of all work experience from recent to oldest
Company Name : Barcelos
Location : Shop 4
Blesbok & protea rd
Ratanda
1441
Position : Supervisor
Duration : August 2020 - current
REFERENCE : Mr Thokozane
: Manager
As a supervisor at Barcelo’s I have the key responsibilities to manage all aspects of our restaurant. I have to deliver a high quality experience to our customers and motivate our staff to ensure excellent customer service. I oversee all front and back of house restaurant operations, maintain quality control for all food served, analyze staff evaluations and feedback to improve the customers experience. I also oversee health code compliance and sanitation standards. Generate weekly, monthly and annual reports including payrolls and stock taking. Train new employees and provide ongoing training for all staff members
Company Name : Protea Fire and Ice
Location : Summit Place Precient
221 Garsfontein Rd
Menlyn
0181
Position : General assistant
Duration : 6 February 2020 - August
REFERENCE : Mrs Rhodanthe
: Manager
As a general assistant I work in the hotel restaurant as a waitress. My duties would be to set up service areas prior to service by cleaning the area and preparing service, upselling of all food and beverage items, take orders from guests, set up accordingly and serve food and beverages according to standard. Acquisition and maintain guests by anticipating, meeting and exceeding their expectations. Meet and greet all of the guests with a friendly smile, operate the point of sale system. Maintain high standards of safety and cleanliness in all areas. Deal with guests complains sand queries immediately and efficiently. Ensure storerooms are neat and clean and assist with basic counting of stock items.
Company Name : Chateau Gateaux (Brooklyn Mall)
Location : Nieuw Muckleneuk
Pretoria
0181
Position : Shop Attendant
Duration : 16 April 2018 – 31 August 2018
REFERENCE : Mr Obakeng
: Store manager
As a shop attendant I was responsible for assisting customers while shopping and increasing satisfaction levels. Main duties were to answer inquiries about the different cakes, pastries and coffees we offered. As well as offering advice, stocking shelves every morning, handling transactions of payments, reporting to managers when having to solve a problem. I work with a team, I multitasked when needed, I was self-confident and courtesy when dealing with customers.
Company Name : Chatham Bars Inn (4 star)
Location : 297 Shore Rd
Chatham
Massachusetts
02633 USA
Position : Server Assistant
Duration : June 2017 – October 2017
REFERENCE : Mr Sam o’Connor
Food and Beverage Supervisor
I played a role of a: server assistant, a host and a food runner
As a server assistant I used to assist servers in providing excellent service to customers, by greeting and seating guests, taking orders using the opera system as well as open-table, by ensuring adherence to established food and safety policies, severing food to guests in the restaurant and at the pool deck. I would also coordinate with servers in ensuring proper services to guests. I would clear, clean and reset tables and chairs once guests have departed.
Company Name : The Ritz Carlton (4 star)
Location : 280 Vanderblit Beach Rd
Naples
Florida
34108 USA
Position : Server Assistant
Duration : December 2016 – June 2017
REFERENCE : Miss Nicole Weeden
Food and Beverage Manager
Duties: greeting all guests immediately as they walk in the restaurant, club house, or pool area, seat guests appropriately and present them with their menus, take drink order and later food orders. Observe tables while taking notes of dirty, clean and occupied tables to inform the host from that shift, assist in keeping the host table stocked with menus, business cards, toothpicks and other necessary items. As well as assisting servers by refilling beverages, water, process payments and run food to tables. I would also inform management about customers who are unhappy with the service as soon as possible, while maintaining a composed, professional and calm attitude at all times.
Company Name : Aupair
Location : Midrand
Johannesburg
1686
Position : aupair
Duration : June 2016 – November 2016
REFERENCE : Mrs Ntombi
Mother
The main objective of my position was to assist in the care taking of my employer’s two children. This would include any assistance she may needed such as transporting the children to school, extracurricular activities, home even leisure activities. I would help the children with their homework’s, reading and prepare them for their tests.
Company Name : Indaba Hotel
Location : William Nicole Dr. & Pieter Wenning Rd
Fourways
2021
Position : Receptionist
Duration : 5 October 2015 – 11 December 2015
REFERENCE Mrs Suzan
Switchboard operator
The positions I held were in front office, switchboard operator and concierge assistant
Front office: I main duties were greeting guests warmly and make them feel comfortable into the hotel as I was the first person they saw, I would assist guests with checking them in and out of the hotel using the opera system, giving them information about the hotel, try to upsell different rooms. Ensure the reception area is neat and tidy, coordinate office duties such as emails, faxes, arrange and update appointments, send mail in and out of the office, take payments transactions from guests checking out
Switchboard: I would answer and screen calls, transfer them to a specific person they called for.
Company Name : Protea Hotel
Location : 1050 Burenett Street
Hatfield
0002
Position : Chef trainee
Duration : 22 September 2014 – 12 December 2014
REFERENCE : Mr Domanick
Head Chef
Working at the breakfast buffet: greeting and taking guests orders, cutting, slicing, chopping ingredients for the omelet fillings, making snacks for the afternoon tea, setting and cleaning buffets tables for the next day’s breakfast, lunch and dinner. Packing stock using the FIFO method, and assisting the chefs by, frying, baking and cooking.
Motivational letter
I am Dakalo Prudence Molaudzi, and I earned my diploma in Hospitality Management at the International Hotel School. I am sending you this letter to convey my interest to apply for the front of house positions you have vacant at your company, as I believe I would gain more knowledge and experience at your fine establishment.
As a graduate of Hospitality Management, I have an extensive experience in the hospitality industry and all its components, as I had been exposed to practical experiences in food and beverage, culinary and the front office departments. My career started in 2014 where I went into practical’s at different hotels such as the Sheraton, Protea Manor and Indaba hotel. I later went on to the Ritz Calton in Naples Florida and Chatham Bars Inn in Boston in 2017, Chateau Gateaux, Protea Fire and Ice and now at Barcelos as a supervisor, giving me varied qualifications, my skills and the ability to work with many different types of people. I believe I could fit easily into your team and contribute to the benefit of the company.
I am a team person who works hard and pays attention to detail. I am flexible, reliable, quick to pick up new skills and eager to learn from others.
I have excellent references that would be delighted to discuss any possible vacancy with you at your convenience listed at the end of my C.V. In case you don’t have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.
Hope to hear from you soon.
Kind Regards
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