DEXTER PINTO

T-** Flat ***, NRI City, Omega II, Greater Noida, Uttar Pradesh 201310 Phone No. +91-829-***-**** adm527@r.postjobfree.com

Objective

To work successfully in an environment filled with growth & excellence, which would help me in achieving my personal as well as organizational goals.

Work Experience

POSist Technologies Pvt. Ltd, New Delhi, India April 2021-Present

L1 Support Analyst

-Provided L1 and L2 technical support to customers with regards to POS application related issues

-Provided customer service to encourage customer satisfaction and repeat business

-Incident Management and responses provided based on the severity of the issue

-Provided user training with regards to using the POS application in terms of their respective business needs

Brinks India Pvt. Ltd, Maharashtra, India March 2019-March 2021

IT Executive (Software)

-Software / Application testing and bug reporting as per the department needs

-Provided technical support with regards to technical issues in the PDA devices

-SOP creation for installation and implementation of software’s and applications

-Creating process flows and documentations for the projects assigned.

-Deployment of BNA/CDM (Bank Note Acceptor/Cash Deposit Machines) and providing user training to the end users.

-Review of monthly SOX IT Controls as per the company requirements and assisted in external audits.

-Managed and provided technical support to respective departments for MDM related issues.

Epicenter Technologies Pvt. Ltd, Maharashtra, India July 2017- March 2019

Desktop Support Engineer

-Installation and configuration of Operating Systems as per the department needs

-Provided technical support with regards to technical issues in the computer system in remote and client sites

-Installation of McAfee agent on systems

-Installing software's depending on the department's needs

-Inventory management of systems and its components

DomainzGuru (I) Pvt. Ltd, Maharashtra, India September 2016- July 2017

Systems and Network Engineer

-Installation and configuration of Operating Systems as per the department needs

-Provided technical support with regards to technical issues in the computer system

-Installing software's depending on the department's needs

-Creation and maintenance of Ubuntu File Server and Windows Server Active Directory

-Provided technical support for customers with domain and hosting related issues

Shell, Ajax, ON Canada February 2015- July 2016

Customer Service Representative

-Provided customer service to encourage customer satisfaction and repeat business

-Maintained site safety and followed best practices

-Maintained product stock to repeat business

Technical Skills

-Database: - SQL Server 2008 (1 year), 2012 (1 year), MySQL (1 year)

-Web Design: - HTML (1-2 years), CSS (1-2 years), ASP (<1 year), ASP.Net (1-2 years), PHP (<1 year), Wordpress (<1 year)

-Network: - TCP/IP, LAN, MAN, WAN, WLAN, Firewall, Router, Switches

-Operating Systems: - Windows XP (3 years), 7 (3-4 years), 8 (1-2 years), 8.1 (1-2 years), 10 (3-4 years), Kali Linux (<1 year), Ubuntu Desktop (1-2 years)

-Server: - Windows Server 2003 (1-2 years), 2008(1-2 years), Ubuntu Server (<1 year)

-Software: - Microsoft Office 2007 (2-3 years), 2010 (1-2 years), 2013 (1-2 years), 2016 (1-2 years), Weka (<1 year), VMWare (1-2 years), Microsoft Visio (2-3 years), Microsoft Project (1-2 years)

-Security: - VPN (1-2 years), IDS/IPS (1 year), Kleopatra (<1 year), Wireshark (1-2 years), McAfee Endpoint Security (1-2 years)

-Domain and Hosting: - cPanel (<1 year), WHM (<1 year), WHMCS (<1 year)

-FTP – Filezilla (1-2 years), Samba Server (1-2 years), Google Drive (2-3 years), Dropbox (1-2 years)

-Remote Desktop – Tight VNC (1-2 years), Teamviewer (2-3 years), Anydesk (2-3 years), RDP (2-3 years)

-MDM Technology – Airwatch MDM (1-2 years), ManageEngine MDM (1-2 years)

Professional Skills

-Problem solving skills developed over customer service experience

-Established excellent verbal and written communication skills while solving the issues of the client related to work

-Prepared to take any and all challenges and opportunities provided

-Ability to learn quickly over things that I am not aware of in order to get the job done

Education

Information Systems Security- Computers and Networking Graduate Certificate

Durham College, Oshawa, ON April 2015

Studied Information Security, Wireless Network Security, Computer Forensics & Data Mining, Access Control and Security Auditing and Governance

Bachelor of Science in Information Technology (B.Sc. (IT))

University of Mumbai, Mumbai, Maharashtra, India May 2012

Studied Visual Basic, SQL, C#, Java, Enterprise Resource Planning and Software Engineering

High School Certificate (HSC (Science))

Maharashtra Board, Maharashtra, India February 2009

Secondary School Certificate (SSC (Science))

Maharashtra Board, Maharashtra, India March 2007

Projects

SecuRam OTC Lock for ‘Brinks India Pvt Ltd Jan. 2020

SecuRam is an application that allows the custodian to unlock the OTC Lock at the ATM during their Cash Replenishment activity if the lock is assigned to them. I was assigned to configure the SecuRAM OTC Lock application on the end user’s PDA device and to collect feedback of the application from the users as well as to find issues in the application in order to get them rectified from the vendor.

BNA/CDM for ‘Brinks India Pvt Ltd Mar. 2019

I was assigned to test the working and functionality of the BNA/CDM (Bank Note Acceptor/Cash Deposit Machines) and provide documentation for the same. I was assigned to test the application and to prepare the test cases, process flows which included the process of cash deposit and cash clearance, machine deployment, user training and user manuals for the same.

OpenApp Smart Lock Feb. 2019

OpenApp is a smart lock application which works with the services of Bluetooth and Location services being turned on. I was assigned to test the working and functionality of the smart lock and provide documentation for the same. I prepared the test-cases; process flows and user manuals for the same.

Airwatch MDM for ‘Brinks India Pvt Ltd’ Oct. 2018

We were informed by our clients ‘Brinks India Pvt Ltd’ to install and implement an Android and iOS application ‘Airwatch Agent (aka Intelligent Hub) for the employees who use their corporate Emails on their personal phones through an email client like Microsoft Outlook. With the help of this application, they were able to secure the email messages on the phone, as well as could track the location of the phone if it was lost or stolen. I was chosen to co-ordinate with the users and to configure the application through remote support as it was a Pan-India project.

A Secure Network Architecture design for ‘Dee Tales Inc.’ Nov. 2014

As per the scenario provided to us by our professors, we came up with an effective and secure network layout for a graphic & web-design company named 'Dee-Tales'.

I was chosen to design the network architecture and also present about the physical security that was required for the improvement of the organization.

Business Security Policy and Continuity Plan Nov. 2014

As a group, we drafted a business security policy which focuses on the 10 domains of ISO 17799 standards, for a fictitious organization 'HAL'. On top of that we drafted a business continuity plan for the same organization.

I was chosen to create policies with regards to user access management, user responsibilities, network access control, operating system control, application and information access control and mobile computing and teleworking for the security policies and my additional responsibilities were to coordinate the work and ensure that the project completion be done before the deadlines; and we did achieve the target 1 week before the deadlines.

Information Systems Security Model Nov. 2014

We designed a unique Information Security model by combining the elements of the CIA (Confidentiality, Availability & Integrity) triad and the OSI model that are based on the threats that impact the different layers of that particular model.

Bluetooth Pen Testing Mar. 2015

We presented the topic of Bluetooth pen testing which summarises on the security loopholes were there in Bluetooth and what ways were available to secure the connection.

I was chosen to find the security loopholes in Bluetooth and find out what were the ways to secure the connection.

Rock HR Consultancy Website Apr. 2012

I created a website for a consultancy firm in Mumbai, India for candidates and companies who were the clients of the consultancy firm could see which candidate was the perfect choice for their company.

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