Sarah Jay Ruta

Customer Service/E-commerce Whiz

A professional with over 5 years experience and a proven good track record in delivering quality customer relations.

adm4yr@r.postjobfree.com 096******** Cebu, Philippines instagram.com/kutsarah_j WORK EXPERIENCE

Customer Experience Specialist

eCommerce brand for customized pet

products

09/2018 - Present,

Interact through Messenger and email to process

information in response to order inquiries, concerns, and requests about products and services.

Achieved a high level of customer satisfaction by using sound judgment to issue refunds and make exceptions of policies governing customer interaction.

Kept abreast of store policies and updates.

Overseeing a micro team and mentored junior team

members.

Acted as a trainer for new hires.

Retail Banker

JP Morgan Chase & Co.

01/2015 - 08/2016,

Processed account transactions for customers including ordering checks and issuing stop-payment orders over the phone.

Served customers in a friendly and professional manner and maintained a high level of service for every transaction. Researched information on personal savings and checking accounts in order to effectively resolve customer issues. Volunteered to work additional shifts to alleviate staff shortages during holidays and busy times.

Was given an Exceeds Expectations rating.

EDUCATION

Bachelor of Arts in Liberal Arts and

Commerce

USJ-R

06/2003 - 03/2007,

Major in

Masscommunication and

Marketing

SKILLS

Shopify Microsoft Office Helpscout Printify

Printful Gooten Teelaunch Google Docs

Ability to work under pressure / Conflict resolution / Self- motivated

Emotional Intelligence Active listening Teamplayer INTERESTS

Animals and nature (I have 12 foster cats) Wellness Cooking and baking Animal rights

Sustainable and mindful living

Achievements/Tasks

Achievements/Tasks

Courses

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