Christopher Sevilla

Address: *** ***** *, ****** ****** Pampanga 2021

Contact No: 091*-***-****

Email Ad: adm4yj@r.postjobfree.com

Objective

An enthusiastic, goal-oriented, and cooperative young professional seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed at any given job opportunity.

Professional Summary

Experienced and driven Technical Support Representative / Supervisory position with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to callers, while constantly striving to honor the mission of a company.

Personal Data

Date of Birth: March 21, 1986

Place of Birth: Angeles City, Pampanga

Status: Single

Age: 35 yrs of age

Sex: Male

Religion: Roman Catholic

Height: 5’11

Citizenship: Filipino

Work Experience

Concentrix

Technical Support Supervisor (AT&T account)

May 06, 2016 – December 2019

Sales Supervisor / Change Leader (AT&T account)

March 04, 2020 – June 15 2021

Provided customers with quality assistance through phone calls, emails, and internet chats.

Accurately verified information and updated information databases as necessary.

Offered new services based on the needs of a customer.

Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

Showed a clear understanding of departments and their procedures.

Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

Continually sought to promote the mission and brand of AT&T by providing excellent customer service at any opportunity.

Skills

Leadership

Communications

Troubleshooting

Patience

Educational Background

College:

Systems Plus College Foundation

Under-Graduate 2007

References

Reference available upon request

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