Leslie A. Pfaff

*** ****** **.

Akron, Ohio *****

330-***-****

adm4ru@r.postjobfree.com

Objective

To obtain a new career in a face paced environment that requires my effective communication, organization, leadership and training skills.

Work Experience

Summa Health System Akron, Ohio April 2014- May 2021

Supervisor, Patient Financial Advocate, Oncology Services

Created and implemented the financial assistance program for oncology across three infusion centers

Hired and trained Financial Advocates

Assisted in applications for government programs including Medicaid, Low Income Subsidy and Social Security Disability

Applied for funding for out of pocket costs for patients to include: co-pay assistance, national foundation grants, as well as local foundation grants to help cover basic living needs

Obtained over $6 million in free drug program for indigent patients

Implemented Insurance Maximization program for indigent patients

Approve indigent patients for hospital charity program

Interview patients and their representatives to identify financial struggles relating to their diagnosis

Submit reimbursement requests on patient’s behalf and track all monies received from grant/ co-pay assistance programs that are paid directly to the institute

Maintain a close working relationship with all supportive care staff and clinical staff to meet the entire patient’s medical, financial and emotional well being needs

Summa Health Systems, February 2010- April 2014

Patient Access Representative, Financial Counselor, Medical Office Associate

Process patient admissions from the emergency department per physician orders

Answer telephones and forward to appropriate staff or department

Verify insurance eligibility and benefits and collected co-pays at point of service

Schedule and confirm new patient evaluations and follow up appointments for outpatient rehabilitation

Complete insurance eligibility and benefits and authorizations for billing, workman’s compensation and disability management

Compile and fax medical charts, reports and plans of care to ordering physicians

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies

Bricco Pub, March 2017-September 2017

Waitress

Took food and drink orders for patrons, in-house as well as to-go

Managed bank and receipts to turn in at end of shift

Catered private parties

Village Gardens Restaurant, September 2005- February 2010

Waitress

Head waitress and lead trainer

Taking food and drink orders, using digital dining, in house as well as to go

Daily banking, deposits and drawer reconciliation

Food and beverage orders from distributors

Opening and closing of restaurant

Education

Stark State College, Akron Ohio August 2020-

Completed one year of education towards Associate Degree in Health and Human Services, Chemical Dependency

3.275 GPA

Woodridge High School

High School Diploma, June 1999

3.6 GPA

Attended a two-year secondary education program for Culinary and Hospitality Management at Stow Munroe Falls High School

Skills

Proficient in Microsoft Office Applications; Word, Excel, Outlook, Powerpoint

Advanced Typing Skills

Lean Six Sigma Green Belt certified

Completed Management training and Effective Communication through Summa Leadership Institute

Utilize critical thinking skills and have the ability to work well under pressure

No’Vectis Group Financial Assistance Training Certificate

ACCC Financial Advocacy Boot Camp Training, levels I and II

Self motivated

Dedicated and committed to service excellence

References are available upon request.

230 Karson Dr. Akron, Ohio 44312 330-***-**** adm4ru@r.postjobfree.com

Contact this candidate