Christine McCombs

C: 612-***-**** adm4q1@r.postjobfree.com

Summary of Qualifications

30+ years Mortgage/Banking experience

15+ years Leadership experience

** + Years Implementation experience

15+ years Process/Consultation/ Analysis experience

10+ years Technology experience

20+ years Risk Management

10+ years managing multiple Vendor relationships

5+ years managing budgets

10+years Business Requirements

Lean Methodology/Agile Scrum

Excellent facilitator with strong documentation and active listening skills

Strong relationship management skills advocating for business partner needs

Expert in leading & collaborating with cross-functional work teams to meet business goals

Proficient in solving business problems with data and technical solutions

Skilled at tapping into the strengths of team members

Professional Experience

Wells Fargo Business Initiative Consultant/Tech Relationship Manager –TOPDM, January 2018-June 2021

Relationship Manager for SACM Operational Health Initiative and Enterprise Technology Currency Team Program. Deliver enterprise dashboards for executive and operational consumption.

Consult with Business Partners to understand business needs, document requirements, and deliver reporting that is Decision and action based. Leverage Agile Scrum.

Wells Fargo Wholesale-Analytics Consultant 5, August 2016 to January 2018

Support Financial Crimes and Operational Risk teams

Project and data support removing roadblocks and ensuring timelines are met

Business Requirements Focus team lead

Wells Fargo Home Mortgage/TOG-Analytics Manager 2/Tech Relationship Manager 2, March 2012 to August 2016:

Led team of fourteen Analytics Consultants. Q12 results in 84% of Wells Fargo while in high pressure environment.

Manage six Capital Markets Business Partner relationships, strong customer survey results. Provide consultation, reporting and analysis tying business process into data and technology solutions. I speak the language of my customers and understand needs from their perspective making me a strong advocate to achieve desired results with technical solutions

Managed demand, implementation, projects, release management and post implementation. Skilled at engaging in troubled projects and getting them back on track repairing damaged relationships and delivering results

Wells Fargo Home Mortgage-Business Systems Consultant 4/5, November 2010 to March 2012

Lead development teams on critical deliverables related to default processing during foreclosure crisis. Reporting, Data updates, and Application changes implemented within three month period

Document business requirements for Servicing Integration Default team

First point of contact for business partner reporting and technical needs, also served as escalation point for issues

Wells Fargo Home Mortgage-Operations/Process Analyst August 2009 to November 2010

Practice Lean Methodology in Imaging Site

Project Manager for Repurchase Project

Support Business Partner relationships for Imaging Business Partners, recommend process enhancements

Wells Fargo Home Mortgage -Implementation Consultant-October 2007-August 2009

Supported Final Documents with Implementation and Project Planning

Implemented projects to fulfill internal Business Partner needs

Wells Fargo Home Mortgage -Operations Manager /Client Service Manager-February 2006 - October 2007

Managed team of 10 team members who supported Lender Relationships with Correspondent Lenders

Managed Sales and Acquisition team and Projects

Wells Fargo Home Mortgage -Operations/Process Analyst- April 2003 - February 2006

Completed job shadows to identify process opportunities

Led Projects including successful implementation of deficiency queuing application

Converted team members from paper based process to Imaging

Wells Fargo Home Mortgage -Mortgage/Home Equity Production Manager-March 2001 - April 2003

Led very large team of over 100 indirect reports

Managed Supervisor

Implemented Imaging

GMAC-RFC-Manager/ Business Process Consultant –March 1997-March 2001

Responsible for supporting business with meeting facilitation, process enhancements, and documentation.

Led project to gather business requirements for system development, creation of the test plan, and team member training materials.

Managed twenty associates.

Participated in MERS implementation and managed centralized MERS operation.

Managed several Vendor Relationships including Wells Fargo Document Custody.

Responsible for employee reviews, coaching, counseling, team meetings, and all other human relations duties.

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