Dhivagar Jayabal

Email: adm4n2@r.postjobfree.com

Mobile: +91-971*******(India)

Summary

• 5+ years of overall experience in Salesforce, Data Management, and Support industry. Currently spearheading as Process Specialist (salesforce admin) – Operations in Salesforce.com (Philips).

• Competent in handling a wide range of assignments including an in-depth understanding of SFDC Administration, Data Management, Validations and strong knowledge on SFDC Objects.

• Knowledge includes APEX, Visualforce, HTML, CSS and Visual Basic for Applications.

• Flexible team player with Good Excel and coding skills, Quick in learning new technologies, Able to handle assignments independently.

Skills

• Data Loader

• Reports and documentation

• SNOW, JIRA support ticketing system

• Customer relationship management

• SOQL queries

• Agile methodology

Experience:

PROCESS SPECIALIST – SFDC ADMIN – MDM 09/2019 to till date Philips healthcare, Infosys BPM - Chennai, Tamilnadu

• Performs administrator functions such as user management, profiles, roles, permission sets, security model, sharing rules, assignment rules, queues, licenses, data capacity and storage management.

• Responsible for Creating new custom objects, assigned Fields, Dependent Picklists, and Record lists, Custom tabs, CustomApps and page layouts.

• Responsible for maintaining Customer Master Data in Salesforce production environment (Mass data updates using Data loader).

• Implementation and maintenance of Salesforce customizations including process builders, workflow rules, validation rules, approval processes, custom fields, page layouts.

• Regularly reviews system configuration for efficiencies (streamlining workflows, eliminating unnecessary custom fields, archiving, or purging old data, etc.).

• Creates and manages reports, dashboards, list views, and email templates.

• Handling Asia- pacific, Europe, Middle East, Africa, and Latin America market users.

• Providing support for the requesters with the explicit data migration errors.

• Writing VBA codes for automating the validation process from scratch.

• Work closely with salesforce development team for the org updates and Maintaining the standard templates in Philips SharePoint.

• Preparation of reports on weekly and daily basis for the customer master team.

• Performing test run in sandbox environment before the production to ensure the precise data update.

• Conducting the process update meeting with clients and subject matter experts in regular intervals.

• Certified for an automation project (Mass GST Offline Validator) for SAP data management. SALESFORCE FREELANCER 01/2019 to 08/2019

Salesforce.com Platform Developer I Certified Developer.

• Creating custom objects, controllers, workflows, Triggers, Process builder, Task.

• Good Knowledge on developing applications using APEX, Visual Force and SOQL.

• Customize Salesforce.com fields, page layouts, record types, reports, dashboards, etc.

• Data migration and updates through the tools provided by Data Loader. TRAINEE SOFTWARE ENGINEER 01/2018 to 06/2018

FirstSynch.com, D4 Insight Private Limited, Chennai, Tamilnadu

• Worked on AngularJS, HTML and CSS.

• Knowledge about setting up Python REST API Framework using Django.

• Testing and assuring quality by tracking and updating the JIRA information’s.

• Working experience in GIT – for deploying from QA environment.

• Maintaining Student and career fair data in the database. TRAINEE SOFTWARE ENGINEER 12/2016 to 12/2017

FirstSynch.com, Etekchno Services Private Limited, Puducherry, Tamilnadu

• Django Framework that was used in developing web applications to implement the model view control architecture.

• Exposure an implementing authentication using ORM libraries

• Working experience in HTML and CSS.

• Suggest and implement improvements to development processes

• Good experience in working with various Python Integrated Development Environment like Atom and Sublime Text.

MAINTAINCE ADMINISTRATOR 03/2015 to 08/2016

Sudharsan Insulations, Chennai, Tamilnadu

• Preparing accurate, specific weekly and monthly reports to the management and customer to maintain and surpass their key metrics.

• Validate data along with client recommendations through authorization process.

• Responsible for procurement and sales related data and reports.

• Responsible for inventory data and management.

• Handling and managing the outsourcing and vendor, fabrication process. TEAM LEADER AND CUSTOMER SUPPORT ASSOCIATIVE 09/2013 to 03/2015 Amazon.com, Sutherland Global Services, Chennai, Tamilnadu

• Engaging with teams and fellow team members (such as SOP, Training, Seller Experience and field Operations) to gain alignment on project charters, implementation plans and success metrics.

• Educating the teams on project objectives, goals, methodology and success measures, including deep dive protocols and data analysis results.

• Managing Seller related queries and seller product information in Amazon.com.

• Responsible for seller credit account and inventory data.

• Monitoring and reporting the weekly performance reports of the team members to concerned

• reporting manager and reporting heads.

Academic Details:

• B.E Electrical and Electronics Engineering with 6.42(cgpa) from Lord Venkateshwaraa Engineering college under Anna university Chennai.

• HSC with 73.5 % from laurel higher secondary school, pattukkottai in 2009.

• SSLC with 84.2 % from Government higher secondary school, pattukkottai in 2007. Personal information:

Father Name - JAYAPAL.T

Date of Birth – 06 sept,1991

Marital status - Single

Languages Known: English, Tamil, and Hindi (Read only). Passport Number: L2569710

National Skill Registry: 671*********

SIGNATURE:

DHIVAGAR J

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