Customer Care Cbse

PINKY CHHABRA

E-mail: adm4c3@r.postjobfree.com

Mobile Number: 887*******

:: AIM ::

Invent and implement solutions using my operational experience in optimizing efficiency and effectiveness of the processes/organization resulting into the benefit of the organization and my growth.

Being a career oriented person I am looking out for an opportunity to prove my qualities to stabilize my career as well as attain growth both vertically and horizontally. I very well understand the fact that it is only possible if I contribute my part in the growth and development of the Organization I am working with.

:: EXPERIENCE ::

Work Experience – 3 Years

SME

10 Months

Customer Care Executive

26Months

Roles & Responsibilities

SME Tele performance

•Auditing calls in order to see employees calls qualities and delivering real time feedback

•Floor support to the nesting batch

•Dip check in classroom training and production floor

•Calibration with External and Internal Clients

Customer Care Executive Tele performance

•Started working with Apollo Tyres domestic campaign.

•Participated in step program (skill and talent enhance program).

•Moved to International campaign as an C.C.E

•Served customers with best solutions available for the problems.

•Being recognized as an employee of the month for first month.

Achievements

•BEST trained and certified

•Tool Simulation created for sand box environment

•Appreciated by the clients and also by the Organization for providing outstanding customer assistance

:: PERSONAL PROFILE ::

Date of Birth : Aug.7, 1996

Marital Status : Married

Sex : Female

Mother Tongue : Hindi

Languages Known : English, Hindi

:: EDUCATIONAL BACKGROUND ::

•SSC in 2012 from CBSE

•HSC in 2014 from CBSE

•Graduate in 2018 (B.COM)

•Post Graduate in 2020 (MBA)

:: QUALITIES & STRENGTHS ::

•An enthusiastic team member having the ability to plan and coordinate team goals

•Strong interpersonal, analytical and oral communication skills

•Possess management experience

•Dedication to detail and organization standards

•Ability to prioritize tasks

:: Extra Curricular Activities ::

•Interacting with people

•Reading books

•Watching TV series

- DECLARATION-

I hereby declare that the information disclosed above is true and I vouch the authenticity of this document.

Place: Indore

Date: / /

( PINKY CHHABRA)

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