Specialist Operations Collage
Resume:
SHUBHA BHATNAGAR
Email id: ***********.**@*****.***
Address:-77/21, Gate No-5, Raj Nagar, Gurgaon.
CAREER OBJECTIVE
To become a professional, who makes oneself prepare for challenging career & encourages work and to learn with current trends & technologies to be the best with the goals of yours esteemed organization.
EXPERIENCE
Company Name:
AXIS MOTOS PVT.LTD (KANPUR)
Position: Customer Relationship Manager (Service)
KRA’s: Offering maximum customers satisfaction by closely interacting with potential clients and understanding their requirements and customizing services accordingly and generating service needs of the customers.
•Responsible for conducting presentations related to the new process updates with the team.
•Responsible towards identifying opportunities and potential in the area, setting marketing activities such as events and generating business from the leads out of the activities.
•Facilitate timely and quality feedback for all activities as per guidelines from the customers.
•Responsible in maintaining and enhancing customer relations by maximum customer satisfaction.
•Achieve contact conversion with the Team Members on various service target.
•Responsibility of handling a team of new employees by providing proper training to them as a CRM and giving timely feedback of the team to the service head.
•Ensures team has right capability, skills, resources and information to deliver service needs
•Overall accountable for all sales achievement programs in the branch.
•Handling complaints on the software Hi- Rise and providing the best of customer satisfaction.
Company Name:
AEGIS, Gurgaon
Position: Sr Executive Operations Band 5
(14th November 2018 –23 nov 2019 )
Responsible for maintaining of AHT of calls.
Responsible towards identifying opportunities and potential of the customers and retaining them.
Facilitate timely and quality feedback for all activities as per guidelines from the customers.
Responsible in maintaining proper Login Hours on the Daily Basis.
Company Name:
HOME CREDIT INDIA FINANCE PVT.LTD
Position: Sr Specialist Operations in tele sales
(27thh jan2020–16th July 2020 )
Generation of leads
Calling premium customers of personal loan
Responsible in maintaining proper Login Hours on the Daily Basis.
Complete daily targets
Company Name:
VERTEX NISSAN ( Gurgaon )
Position: Customer Relationship executive (sales)
(1st aug 2020–till date )
KRA’s: To make maximum customers to calls and offered for vehicle service by interacting to customer with phone calls.
• understanding their requirements and customizing services accordingly and
• generating service needs of the customers
• call existing customer for free service and paid service
• make call on psf
EDUCATIONAL QUALIFICATION
Year of Passing
Institute
Name of the course
Specialization
2009-2011
DAMS, Kanpur
Post Graduation Diploma in Management
Major: Finance
Minor: Human Resources
2006-2009
AND Collage, Kanpur
GRADUATION
COMMERCE
2005-2006
Gurunanak Girls Inter Collage, Kanpur
INTERMEDIATE
COMMERCE
2003-2004
Gurunanak Girls Inter Collage, Kanpur
HIGH SCHOOL
ALL SUBJECTS
TRAINING'S AND INDUSTRY EXPOSURE:
ORGANIZATION NAME: Equiplus (India) Exports Pvt. Ltd. Udyog Nagar, Panki
Final year project on “An analysis on investment banking in India”
In banking sector.
ACHIEVEMENTS AND EXTRA – CURRICULAR ACTIVITIES
National Seminar on “Marketing Strategies of Small Scale Industries.”
Seminar on the discussion on “Do Corporate Need Gandhi?”
Industrial Visit in Parle-G at Pantnagar Branch, Uttrakhand.
Certified with two months program on “Retail Management.
SKILLS
•Communication Skills
•Leadership Skills
•IT Skills ( MS OFFICE and MS EXCEL )
STRENGTHS
•Team Player
•Extrovert
INTEREST AND HOBBIES
•Socializing
•Listening to Music
Personal Details
Date of Birth : 1st February 1989
Husband’s Name : Mr. Utkarsh Bhatnagar
Marital status : Married
Nationality : Indian
Languages known : English, Hindi
Declaration
I hereby declare that all the particulars given above are true to best of my knowledge.
Place: Gurgaon (Shubha Bhatnagar)
Date: / / 2020
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