Community Service Representative
Resume:
Kayla Gawthrop
**** * **** **** * Selma, TX
*************@*****.***
EDUCATION:
● June/2019 to present NorthEast Lakeview
EXPERIENCE:
July 2020-Present Alorica, Universal City (remote) Operations Customers service representative
● Educated customers how to use company systems, complete forms and obtain desired services.
● Maintained accurate and current customer account data with manual forms processing and digital information updates.
● Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
● Researched issues through identification of similar past problems and recommended the most appropriate solution.
● Resolved customer complaints and addressed emergency requests and needs. January 2018-July 2020 CVS, Universal City
Shift supervisor/ Shift manager
● Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
● Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
● Applied security, safety and loss prevention strategies during shifts.
● Helped store management meet standards of service and quality in daily operations.
● Analyzed equipment breakdowns using various troubleshooting methods.
● Evaluated employees' strengths and assigned tasks based upon experience and training.
● Implemented policies and standard operating procedures for continuous Improvement.
January 2016 - January 2018 H-E-B, Schertz
Cashier and customer assistant
● Inspected items for damage and reported issues to the supervisor to return. unsalable merchandise and obtain replacements for customers.
● Trained new team members in cash register operation and customer service.
● Helped customers find specific products, answering questions and offering advice.
● Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
● Worked closely with front-end staff to assist customers.
● Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
LEADERSHIP, RECOGNITIONS and COMMUNITY SERVICE [in descending order]
● 2015-Present volunteering at Schertz Animal Center OTHER SKILLS
● Hospitality
● Technology
● Communication
● Typing
● Flexability
● Multitasking
Contact this candidate