VENEARLA STORROD

CONTACT

437-***-****

Venearla.Storrod

adm3im@r.postjobfree.com

PROFILE

Engaging and patient customer service professional with 5+ years of experience responding to all types of customer inquiries. Eager to join and grow customer loyalty and maintain the highest level of customer service. In previous roles-maintained customer retention rate 45% above company average and received 99% positive customer survey results.

SKILLS

WPM 37-40

Data Analysis

Strategic Planning

Excellent Communication

Microsoft Proficient

Problem solver

Multitasking

EXPERIENCE

Shift Lead

2021-Current

Dogtopia Dog Daycare, Brampton, ON

•Create and maintain rapport with pet owners

•Inbound & Outbound Call Handling

•Greet owners and animals with affection coming into the facility

•Handled incoming, outgoing mail and electronic and written correspondence

•Checked in all clients, including weighing animals and put them in specified area

Customer Care Representative

2018-2021

Zara Outlet Store, Mississauga, ON

•Stocked and replenished merchandise when necessary

•Received and processed cash, cheque and credit payments

•Handled, cleaned and stocked merchandise

•Engaged in inbound & outbound calling

•Maintained loss prevention standards through awareness and guest service

Guest Relations Representative

2015-2017

Hershey Centre, Mississauga, ON

•Inbound & Outbound Call Handling including cold calls

•Promoted and sold memberships to various patrons, online, in-person

•Monitored member activity, enforced rules and regulations to ensure safety

•In-depth knowledge of cashier procedures; credit card transactions

•Prepared administrative tasks to ensure smooth and efficient operations

Cashier

2014-2016

Fortinos, Vaughan, ON

•Operated all aspects of the register, including cash and card transactions

•Answered any customers inquiries, product content to give directions as needed

•Followed department store sales, standards and guidelines

•Assisted in maintaining products from stock areas to sales store

Educational Assistant

2012-2015

Hickory-Wood Public School, Brampton, ON

•Average typing speed 40 – 50 words per minute

•Experience coordinating and managing multiple priorities & projects

Worked under class/teacher and school administration for child-hood development

Prepared and made copies of Work material for students and faculty

Kept accurate student progress reports for school system

Responsible for Assisting in teaching procedures for each class

Organized books in chronological order; by date, genre etc

EDUCATION

George Brown College

Since 2011

American Deaf & Sign Language Diploma

Journalism

Since 2021

Journalism and Broadcasting, Degree at Humber College

WHMIS

2020

From Safety Experiments Ontario Certification

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