Ramona L Johnson

Washington, DC

Phone: 301-***-****

Email: adm3gw@r.postjobfree.com

Professional Profile

Over 10 years’ experience receiving and routing telephone and email communications for fast –paced, multi-national corporations; managing a high volume of people and providing exceptional customer service.

Skills

Switchboard console; electronic data systems

Supervisory and personnel management experience

Microsoft office proficient

Work Experience

Independent Caregiver 2011-2019

Washington, DC

Cared for aging patients in their homes, administering medications, monitoring vital signs.

Assisting with personal care, meal preparation, and housework daily.

Kitchen Match 2009-2011

Washington, DC

Line server\food prep

Set up salad bar, prepared and served breakfast lunch and dinner.

Bussed table for DC area private schools and government agencies.

Provided excellent customer service.

Contemporary Service Corporation 2006-2007

Upper Marlboro, MD

Event staff

Provided security, crowd control, and collected tickets, barricaded concerts,

Performed Ushering and gate staff duties.

Held at various positions at Verizon Center, Fedex Field, Kennedy center DAR Constitution Hall, Cofield Athletic House Maryland University.

Electronic Data Systems,

Bethesda, MD

Switchboard Supervisor

Supervised 14 switchboard operators for an information technology services and equipment company, also handled payroll and all other reports.

Answered and transferred calls on electronic console, handled 1,0000 calls per day on average and submitted allocation reports of completed calls.

Average and submitted allocation reports of completed calls.

Managed staff directory for the entire company and provided telephone technical support, as needed.

USA Today 1997-2004

Rosslyn, VA

Call Center Switchboard Operator

Answered questions about the newspaper and relayed messages via email to USA Today staff.

Performed all other clerical duties.

Provided customer service as needed.

Education

Woodrow Wilson High School

Washington, DC

Samaritan Ministries

STRIVE Employment Training Program

Washington, DC

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