Program Manager/ Program Director
Resume:
SHURLITHA HODGES JONES
Altamonte Springs, Florida 32714
***********@*****.***
June 11, 2021
Orange County Public Schools
Orlando, FL 32801
2 West Main St. Pensacola, FL 32502
222 West Mt. Pensacola, FL 32502
Dear Sir or Madam:
I am applying for the position of Senior Manager - Orange County Public Schools as advertised on LinkedIn.com. My most recent relevant professional experience includes serving as Community Center Manager for Orange County Board of County Commissioners/ Community Action Division. Currently, I am responsible for the management, supervision and coordination of multifunctional community centers and programming to provide social services, education and life skills to individuals and families. This includes daily management of community center operations, program operations and delivery of services; ensuring compliance with federal, state and local guidelines; development and cultivation of internal and external community partnerships; coordination - including planning and oversight of facility and community events; facilitation of community meetings and supervision of community center staff & volunteers.
As a supervisor, I am responsible for overall supervision of staff and volunteers including the assignment of work schedules and duties, compilation and submittal of payroll, conducting annual performance reviews and ensuring staff received monitoring and ongoing training as needed. I possess a variety of experience in the social service field including working with at-risk, low-income individuals, families and communities, displaced individuals and the developmentally disabled (youth, adult, seniors, families). Overall, I possess over 20 years of combined experience in Community/ Education Program Development, Social Services, Facility Operations/ Management and Human/ Volunteer Resources Management fields. In much of my work, I have been responsible for the development of programs and services that included (receiving and/or distribution) of operational and programmatic dollars which included budget projection and grant monitoring and oversight.
Attached is my resume for your perusal and consideration. I would greatly appreciate the opportunity to discuss my qualifications and experience with you.
Thank you in advance for your consideration.
Sincerely,
Shurlitha H. Jones
Shurlitha Hodges Jones
SHURLITHA HODGES JONES
1000 Douglas Ave #150 – Altamonte Springs, Florida 32714/ Phone: 407-***-**** / ***********@*****.*** SENIOR MANAGER
~ Over 20 years of combined experience in Community and Education Program Development, Facility Operations/ Management, Event Coordination, Social Services/ Case Management, Personnel Management/ Supervision and Human Resources Management ~ PROFESSIONAL SUMMARY
Experienced, motivated professional with strong background in community and education program development, (youth, adult and families); facility operations/ management, event coordination, social services/ case management; personnel management/ supervision and human resources management. Provided social service assistance to improve the social and behavioral functioning of children and their families to maximize family well-being and academic functioning of children. Proven leadership ability to manage, coordinate and supervise various levels of activity within a unit as well as implementation and enforcement of policies and procedures. Recognized for ability to foster and cultivate positive relationships with employees, students, community partners and external vendors and customers. Project and detail-oriented with excellent communication and interpersonal skills. Proven ability for long-term planning, performing challenging administrative and project-oriented tasks while maintaining the highest level of confidentiality. CORE COMPETENCIES
Community and Education Program Development Community Partnership Development Facility Operations/ Management – Event Coordination Budget and Grant Monitoring/ Oversight Contract/ Facility Agreement Administration
(Rentals/ Usage, License/ Partnership, MOU)
Report Development/ Data Compilation
Human/ Volunteer Resources Management Program Marketing/ Outreach Personnel/ Volunteer Supervision Staff Training and Development Project Management Public Speaking
Social Services/ Case Management Customer Service
Program/ Workshop Facilitation Microsoft Office Suite
(Word, Excel, PowerPoint, Publisher, Access)
EDUCATION
Troy University, Master of Science - Management/ Human Resources Management, Troy, Alabama Bethune-Cookman University, Bachelor of Arts - Mass Communications, Daytona Beach, Florida State of Florida, Certified Workforce Professional 1, Tallahassee, Florida Orange County Government, Supervisory Skills Series, Orlando, Florida Council on Education in Management, Essentials of Personnel/ Human Resources Administration, Orlando, Florida Council on Education in Management, Solving Critical Problems in Human Resources, Orlando, Florida PROFESSIONAL EXPERIENCE
COMMUNITY/ EDUCATION PROGRAM DEVELOPMENT - FACILITY OPERATIONS/ MANAGEMENT – PERSONNEL MANAGEMENT/ SUPERVISION
Managed coordinated and supervised multifunctional community centers and programming to provide multi-age social services, education/ training and recreation resources to individuals and families
Managed, developed and coordinated community center afterschool and summer camp programming
Managed daily facility and program operations (including facility rentals and usage)
Guaranteed the effective delivery of services to the surrounding community as applicable
Ensured facility compliance with local and state guidelines (maintenance and safety)
Developed and cultivated internal and external community partnerships to ensure ongoing programming and sponsorship support (non-profit, private, corporate and government)
Evaluated and provided feedback on programs, services, projects and operational procedures
Conducted programmatic quality review as prerequisite for state grant-funded program audits
Drafted narratives and compiled relative data for small community education program grants (at-risk population access)
Monitored facility and program budget; grant oversight
Led/ Co-led efforts in generating program revenue in excess of $300,000 (2006-2007), $90,000 (2005-2006) and $70,000
(2004- 2005)
Managed/ supervised various types of employees and volunteers (program development and support staff, adjunct instructors, tour guides, school-age education staff, office staff and docents)
Developed and marketed program, facility and event materials; program outreach Shurlitha H. Jones – Senior Manager - OCPS Pg. 2
HUMAN/ VOLUNTEER REOSURCES MANAGEMENT
Coordinated and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
Coordinated policy and procedure committees to formulate and update organizational policy
Interpreted and explained human resource policies, procedures and benefits to employees and/or job applicants
Compiled and analyzed employment-related data to prepare reports and documents pertaining to personnel activities
Conducted reference and background checks on job applicants
Processed and reviewed employment applications to evaluate qualifications or eligibility of applicants
Interviewed and hired qualified candidates
Arranged for advertising and/or maintenance of employment requisitions and employment listings
Addressed and mediated employee relations issues, such as harassment allegations, work complaints, or other employee concerns
Conducted exit interviews and ensured necessary employment termination paperwork was completed
Conferred with management to develop or implement personnel policies or procedures
Developed and implemented recruiting strategies to meet staffing needs
Coordinated and monitored employee performance appraisal process
Conducted staff training
Coordinated Volunteer Resources Management program (including recruitment, training, supervision) SOCIAL SERVICES/ CASE MANAGEMENT
Counseled individuals, groups, families, and communities regarding issues including poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care and medical care.
Coordinated support services for program participants with disabilities (including Medicaid continuation, in-home support, adult daycare, consumable medical supplies, transportation, health/ medical services and employment coaching)
Provided case management and community referrals for program participants to other social service agencies
Coordinated outreach/ educational programming, guidance/ counseling and employability skills training for at-risk/ low- income youth
Facilitated employability skills training and workshops for displaced adults and ex-offenders (career planning, job etiquette, social adjustment, personal management, general life skills)
Conducted re-employment workshops for Unemployment Compensation claimants and general public in the areas of basic computers, applications and resumes, interviewing, communication and customer service skills,
Offered career, vocational and educational counseling as well as occupational skills assessment/ interpretation
Provided job development for individuals encountering extraordinary boundaries to employment
Coordinated community health and social awareness events in at–risk/ low-income communities
Assisted low-income individuals navigate process of applying for utility and home repair/ weatherization funding EMPLOYMENT HISTORY
Orange County Board of County Commissioners - Community Center Manager, Orlando, FL 2018 - Present Escambia County Board of County Commissioners - Community Center Coordinator, Pensacola, FL 2014 - 2018 Children’s Home Society of Florida - Career Development Coach, Pensacola, FL 2012 - 2014 Florida Department of Economic Opportunity -
Re-Employment Customer Services Specialist, Pensacola, FL 2010 -2012 Escambia County Board of County Commissioners -
Job Development Counselor, Pensacola, FL April 2010 – June 2010 Emerald Coast Support Coordinators, Inc. - Waiver Support Coordinator, Ft. Walton Beach, FL 2009 - 2010 Orange County Board of County Commissioners –
Community Center Manager/ Project Coordinator, Orlando, FL 2007 - 2009 Pensacola State College - Coordinator, Continuing Education, Pensacola, FL 2006 - 2007 Orange County Government - Museum Services Coordinator/ Education Coordinator, Orlando, FL 2001 - 2006 ESTEEM, INC. - Employment and Volunteer Program Coordinator, Winter Park, FL 2000 - 2001 Orlando Science Center, Orlando, FL - 1995 - 2000
Special/ Community Programs Coordinator (January 2000-June 2000) Exhibit Hall Leader/ Youth Program Advisor (1998-2000) Coordinator of Volunteer Resources (1996-1998)
Human Resources Generalist (1995-1996)
University of Central Florida – Program Coordinator/ Program Assistant, Orlando, FL 1992-1994
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