Station Manager Night

Marcelino G. Manaloto

Phase *, Block *, Lot **, Princeton Heights

Bacoor Boulevard, Bacoor City, Cavite, Philippines

Mobile: +639*********

Email: ***********@*****.*** Skype: Marcelino Manaloto

Professional Executive Summary:

Has a total of 31 years’ experience in the hotel/property industry from different hotels/properties in the Philippines and the Asia Pacific. With a strong background in Customer Services, Property Maintenance, Finance Analysis, Operation Analysis, Business Planning, Budgeting and Forecasting, Marketing Plans, and Hotel/property operations, design & concepts. Recognized for the ability in identifying areas that need enhancement in order to reduce cost, improve quality of guest service, and improve bottom-line. In charge of direct management of all departments such as Front Office, Housekeeping, Engineering/Maintenance, Food and Beverage, Food Preparation, Security and Sales and Marketing. Experience in handling PABX and POS system, Fidelio, Harmony, IFCA, DJUBO, Genesis, Optima, Hotel Master and most mainframe hotel/property management system.

Employment History:

September 2019 to May 2020

Vuksich & Borich (PNG) Ltd.

Business Consultant in Constructing Executive Apartments (Project Based)

Tonoas Island, Federal States of Micronesia

Responsible for the design concept and construction of 50 units’ executive’s accommodation for the Integrated Coconut Processing Facility for Federal States of Micronesia Petroleum Corporation in Chuuk Lagoon, Tonoas Island, Micronesia.

Responsibilities includes, but are not limited to: scheduling, logistics, planning/design, assigning staff, securing resources, assessing risk and its management, coordinating with the various affiliates which contribute to the project as a whole to ensure that things are being delivered on time, ensuring that budgets are met, drawings and specifications of furnishings are adhered to, and informing/updating all the involved parties in the project of its progress and any related issues of concerns.

February – Sept 2019

The Mini Suites Hotel

Senior Operations Manager www.theminisuites.com

Dela Rosa St., Makati City, Philippines

368 Rooms with 98 Staff

Monitors the coordination between all departments, support and works with heads of departments in all aspects of running the hotel for smooth and efficient operations. Responsible in formulating and implementing short/medium/long term goals to generate revenue and sustain the operations. Provide assistance and directions in preparation of the annual budgets and monthly forecasts.

August 2018 to January 2019

Roxaco Asia Hospitality Corporation

Franchisee of 5 Go Hotels in Metro Manila

Area Operations Manager

400 Staff Website: www.gohotels.com

ROXACO ASIA HOSPITALITY CORPORATION (RAHC) is a Hotel Development and Management group that holds the franchise to operate several GO HOTEL sites with 963 combined rooms in Metro Manila Philippines.

Duties & Responsibilities

Oversees all aspects of Property Management in all 5 Go Hotel branches in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Directly involved in planning, direct control the entire activities and operations of each branch to maintain and improve the standards and to ensure maximum revenue.

From July 2016 to July 2018

The Ritz Hotel at Garden Oases, Davao City

Resident Manager

Hotel Resort and Convention Center Website: theritzhoteldavao.com

110 staff

The Ritz Hotel at Garden Oases features 88 guestrooms, 2 Food & Beverage Outlets offering different Asian and Western Cuisine It has Health Club Spa and one of the largest Conference Facilities in Davao City with 1000 seating capacity. It also had 12 function rooms that caters large and small group conferences.

Duties & Responsibilities

Overseeing the daily management of the facility and staff members working at a hotel to make sure all customers have a positive experience during their stay, helping market the hotel to the public, and directing the services offered at the hotel, such as meetings and events.

From October 2014 to October 2015

AP Engineering Ltd., Port Moresby, Papua New Guinea

General Manager

Property Management, Civil & Construction and Mining Operation

200+ staff

Duties & Responsibility:

Directly responsible in property management of warehousing, apartments, vacation villas and real estate to ensure facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management. Responsible in leading the execution of the long-term strategy within the construction and mining, including the entire following department: civil works, mining and technical services.

From July 2005 to September 2014

The Hideaway Hotel, Port Moresby, Papua New Guinea

General Manager

Hotel Business

150 staff

The Hideaway Hotel features 83 guestrooms, 3 Food & Beverage Outlets offering different Asian and Western Cuisine It has 2 Nightclubs, Health Club Spa and one of the largest Conference Facilities in Port Moresby with 1200 seating capacity.

Hotel Category: 3 Star Hotel Website: thehideawayhotel.com

Duties & Responsibility:

Responsible in planning, direct, control the entire activities and operations of the hotel to maintain and improve the standards and to ensure maximum revenue contribution. Ensures that excellent service, customer skills and service recovery are implemented.

May 2000 – July 2005

Citystate Tower Hotel & Cherry Blossoms Hotel

Ermita, Manila, Philippines

Hotel Group Manager

Hotel Business

Citystate Tower Hotel is located at the hearth of Ermita, Manila with 214

Guestrooms, 3 Food & Beverage Outlets offering Asian cuisine, 2 Function

Rooms with 300 seating and the Pagcor Casino.

Number of Staff = 130

Hotel Category: 3 Star Hotel

Website: http://www.citystatetowerhotel.com.ph

Cherry Blossoms Hotel is located along Bocobo road in Ermita, Manila with

145 Guestrooms, 2 Food & Beverage outlets offering Asian and Spanish cuisine and 2 function rooms with 200 seating capacity.

Number of staff = 90

Hotel Category: 3 Star Hotel

Website: http://www.cherryblossomshotel.com.ph

Duties Includes:

Responsible for maintaining effective management and execution of entire hotel operations. Upholding hotel policies and promulgate guidelines that may contribute to hotel directions and efficiency.

Key Achievements:

Enacted with PAGCOR’s Casino at the hotel’s second floor

Increased hotel revenue by 50% as against previous management achieved through potent sales strategies, techniques and planning.

Upgraded work system of hotel departments like sales and marketing which, now has redoubled number of functions/clients acquired for both hotels.

Formulated statistical reports and charts to monitor daily, weekly, monthly and annual hotel revenue for quick reference, methodical summary and organized accounts

June 1999 – April 2000

Philippine Village Hotel

Nayong Pilipino Park, Pasay City

Night Manager

Hotel Business with 520 rooms, F&B Outlets, Function Rooms and Recreational facilities.

Direct staff = 35

Duties Include:

In charge of the overall hotel operations which include Front Office, Housekeeping, Engineering, F&B, Kitchen and Security during night.

June 1997 – October 1998

LV Manaloto Marketing

Malate, Manila

Operations Manager

Duties Include:

In charge of the day-to-day operation of water store that includes sales & marketing, administrative, purchasing and accounting.

February 1996 to September 1997

Grand International Airways

Nayong Pilipino Park, Pasay City

Station Manager for Different Branches

Second Airline Operator in the Philippines operating in most key cities of the country with regional Flights to Hong Kong, Taiwan, Seoul Korea and Tokyo, Japan.

Duties Includes:

Supervises airline operations pertaining to departure, arrival, cargo and ramp.

Develops training modules and conduct seminars to equip employees with customer-oriented attitude

March 1994 to February 1996

Philippine Village Hotel

Nayong Pilipino Park, Pasay City

Airport Representative Supervisor

Duties Includes:

Supervises and participates in the activities of airport representatives which include meeting of arriving guests at the airport and escorting departing guests. Maintains good contact with airport officials and airline personnel who hold office at the airport and associates involved in airport operations, which serves as potential source of business for the hotel.

March 1989 to March 1994

Philippine Village Hotel

Nayong Pilipino Park, Pasay City

Senior Room Clerk/Tour Coordinator

Duties Include:

Responsible for supervising and participating in the activities of all room clerks, which include registration, mails, keys, and information and tour groups

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

Philippine Christian University, 1986 to 1991

Degree in Business Administration Major in Business Management

Seminars Attended:

Weight and Balance Seminar, Grand Air, 1997

Effective Direct Response Customer Service, Sky trails Aviation, 1998

Flight Delay Stimulation Exercise, Singapore Airlines, 1995

Front Office Orientation: Upselling & Suggestive Selling Seminar, Philippine Village Hotel, 1994

Trainers Training in Assisting the Disabled and Elderly People who Travel (Adept), GranndAir

Train the Trainor’s, Philippine Village Hotel, 1992

Fundamentals of Food & Beverage, Philippine Village Hotel, 1992

Front Office Seminar, Philippine Village Hotel, 1991

Front Office Seminar, Philippine Village Hotel, 1989

Housekeeping Seminar, Philippine Village Hotel, 1989

Seminars Facilitated:

Guest Services Seminar, Hideaway Hotel, 2005

Customer Hygiene and good grooming, Hideaway Hotel, 2005

Good Housekeeping, hideaway Hotel, 2005

Front Office Seminar, Citystate Tower Hotel, 2002/2003

Good Housekeeping Seminar, Citystate Tower Hotel, 2001/2002

Effective Customer Service, Citystate Tower Hotel, 2002/2003/2004

Upgrade & Upselling, Citystate Tower Hotel, 2001/2003

The Fundamentals of Food and Beverage Services, Citystate Tower Hotel 2001/2002/2003/2004

Kitchen Safety & Food Service Seminar, Citystate Tower Hotel, 2001

Effective Customer Service, Citsystate Tower Hotel, 2001

Transactional Analysis, Citystate Tower Hotel, 2002

Effective Customers Service, Citystate Tower Hotel, 2000

Fire Safety and Rescue Seminar, Citystate Tower Hotel/Cherry Blossoms, 2001/2002/2003

IT and Software Knowledge:

Hotel Management System – Ifca, Harmony, Fidelio, DJUBO, Hotel Master and POS system

MS Office, Excel, Word, Power Point and Outlook

Personal Information

Age: 50 years old

Date of Birth: April 7, 1970

Civil Status: Married

Children: 3 children ages 27, 24 and 21

Nationality: Filipino

Height: 190 cm (5’11)

Weight: 103 Kilos (220lbs)

Languages spoken: Tagalog, Bisaya, English and South Pacific Pidgin

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