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Customer service

Location:
Herriman, UT
Posted:
June 12, 2021

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Resume:

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

LINDSEY

CERDA

L

**** * **** ******* **, Herriman, UT 84096, 801-***-****, adm3c1@r.postjobfree.com Results-driven administrative professional bringing progressive background in Chat/Phone/Email environments. Natural leader and problem-solver with exceptional skills in customer relations and leadership. Manage competing priorities with organized and resourceful approaches. Written communication Analytical thinking Time management Critical thinking Multitasking Complaint resolution Team development

Work from Home Customer Service Agent June 2011 - Current eBay Draper, UT

Increased revenue by offering additional products and services. Followed up with customers experiencing ongoing issues to offer additional support. Fielded complaints and inquiries from established customers. Troubleshot technical problems with web or mobile tools and company services. Handled advanced issues through escalation or personal service appointments. Helped improve processes and products by relaying customer feedback. Met inbound customer needs while maintaining strict performance targets. Updated records with all interactions and customers transactions. Avoided revenue losses with diligent attention to customers' needs and complaints. Mentored team members to apply quality customer service techniques to foster satisfaction. Front End Manager January 2009 - Current

Becca Foods Taylorsville, UT

Helped customers feel welcome and boosted loyalty by creating service-focused environment. Backed up front end staff in handling customer concerns and resolving problems with equipment or products.

Enforced compliance with procedures by monitoring activities and immediately correcting issues. Trained front-end employees on sales techniques, register operation, and customer service strategies. Assisted store operations with supervision, training, and support of front-end store personnel. Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow.

Empowered employees to independently resolve problems and disputes. C

Business Management May 2023

BYU-Idaho, Herriman, UT



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