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Support Associate Bpo

Location:
Chennai, Tamil Nadu, India
Salary:
Rs26000- Rs28000
Posted:
June 14, 2021

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Resume:

RESUME

RAPHEAL JERALD J.

Door No.****, TNHB Colony, Nethaji Street, Ayyappakam,

Chennai-600056

Email:- adm37k@r.postjobfree.com

Phone:- 979*******

CAREER OBJECTIVE

To associate myself with an organization to prove my innovative skills and to work in a position where my skills and knowledge are utilized in the best possible way, which provides me with an opportunity for growth in my professional career and also contribute to the growth of the organization.

PERSONAL ATTRIBUTES

Hardworking

Responsible

Systematic

Organized

Punctual

Team player

Can work under stress

EDUCATIONAL QUALIFICATION

SL.NO

QUALIFICATION

NAME OF THE INSTITUTION

BOARD/UNIVERSITY

YEAR OF PASSING

AGGREGATE

1

MSW (HR)

Mar Gregorios College, Mogappair West, Chennai -600037

University of Madras

2019

90%

2

B.com

Christ Arts and Science College, Kilachery, Thiruvallur -631402

University of Madras

2017

79.6%

3

12th

Sacred Heart Higher Secondary School, Padi,Chennai-600050

Tamilnadu State Board

2008

85%

4

10th

D.A.V. Public School, Wadi, Karnataka-585225

CBSE

2006

64.2%

FIELDWORK TRAINING:-

SEMESTER

NATURE OF TRAINING

ORGANIZATION NAME

TRAINING PERIOD

II

Fieldwork

CHESS, Kodambakkam

3 Months( Concurrent)

Summer Intern

Summer Internship

HCL Foundation

1 Month

III

Fieldwork

IJL Ltd, Thiruvallur

3 Months( Concurrent)

IV

Fieldwork

Hotel Benzz Park, T.Nagar

3 Months( Concurrent)

WORK EXPERIENCE:-

Worked as Sr. HR Executive – Recruitment and staffing in Voltech HR Services Pvt Ltd, Kattupakkam, Chennai-600056 ( Dec2020- Till date)

Worked as HR & Admin- Executive in Kun Capital Automotive Pvt Ltd, Poonamallee, Chennai-600058 ( May 2019 – Dec 2020)

KEY RESPONSIBILITY AREAS

Management of the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements.

Responsible for handling the entire recruitment process using channels like job Portal employee referral scheme, walk-in, etc.

Negotiating and Discussing with the candidates for offer closure.

Follow up the candidate to ensure joining on time

Coordinating with HO for new joiners Appointment letter

Coordinating with Training & Development team for new joiner training (On-boarding) process.

Managing payroll processing function involving computation of salaries for around 400 employees

Preparing monthly attendance Timely & Accurate inputs to Payroll Administration by the 26th of every month.

Validating & presenting the Various Dashboard like Employee Cost / Headcount / Payroll / Reimbursement.

Conducting Exit Interview & Final settlement of employees on exit.

Providing Weekly & monthly Manpower tracker to HO

Maintaining personal files and updating leave records.

Responsible for PF Claim forms/Transfer forms submission & settlement follow-ups.

Coordinating for employee events and celebration

Preparation of Monthly addition & Deletion employee List for Insurance Group medical policy

Preparing monthly HR-MIS.

Conducting Exit Interview & Final settlement of employees on exit

Worked as Transport Administrator in Accenture Private Services Limited, Shollinganallur 600119 (June 2013- July 2014).

KEY RESPONSIBILITY AREAS

Management of cab inwards and outwards movement.

Coordinating with drivers for efficient and smooth functioning of transit of employees.

Deploying of travel routes and travel charts to respective drivers.

Handling employee grievance during transit movement.

Timely allotment of cabs to the designated areas of employees.

Handling driver grievances and problems.

Coordinating with respective managers during times of vehicle accident and deploying alternative vehicles.

Maintenance of driver etiquettes and grooming .

Worked as Customer Support Associate in SPARSH BPO SERVICES, Chennai-600058 (March 2011- March 2012).

Handled voice call process in a domestic BPO.

Coordinated with Postpaid and Prepaid teams.

Nominated as “ Raising Waves” for maintain 100% attendance.

Handled customer grievance and escalated to higher officials if needed depending on the scenario.

AREAS OF KNOWLEDGE:-

Pre &Post Recruitment Process

Assisted in joining formalities and induction for new recruits.

Assisted in employee file maintenance.

Assisted in attendance and payroll.

Worked in “ Pace” and “ WINHMS”

Assisted in leave encashment and settlement of salary for employees who have resigned.

Assisted in follow-up process with regard to recruitment and settlement.

Assisted in creating employee’s personal file.

AWARDS:-

Awarded as “ Budding social Worker” in Mar Gregorios College, Ch-37

Secured 1st Rank at University of Madras in major examination held in April 2018

Secured 2nd University Rank in MSW HR in 2019 in Madras University.

COMPUTER SKILLS:-

Completed Diploma in Computer Application(DCA) in CSC Institute, Chennai (secured grade A)

Completed C++, Microsoft Excel, certified by NIIT Institute, Wadi, Karnataka (secured grade B)

NOTIFIABLE ACCOMPLISHMENTS:-

Participated in National Seminar in ST.ANNE’S DEGREE COLLEGE FOR WOMEN, Bangalore on the topic “ Quality enhancement through research”.

Participated in National Study Conference in MADRAS CHRISTIAN COLLEGE, Chennai on the topic “ Social Inclusion and Community Sustainability”.

Participated and won 2nd prize in business quiz held in ST.JOSEPH COLLEGE FOR ENGINEERING, Sriperumbudur,Chennai-602117

Participated and won 1st prize in Product Making held in ST.JOSEPH COLLEGE FOR ENGINEERING, Sriperumbudur,Chennai-602117

Participated in Business Quiz in a National level Management Meet March 2015 in PALLAVAN COLLEGE OF ENGINEERING, Kanchipuram 631502.

Participated and won 2nd in Paper Presentation in a National level Management Meet in PALLAVAN COLLEGE OF ENGINEERING, Kanchipuram 631502.

Participated and won 3rd in Business Quiz in a National level Management Meet march 2016 in PALLAVAN COLLEGE OF ENGINEERING, Kanchipuram 631502.

Participated and won 2nd prize in Elocution on INTERNATIONAL DAY OF PEACE, organized by RAJIV GNADHI NATIONAL INSTITUTE OF YOUTH DEVELOPMENT

Participated and won in many cultural and sports events conducted in CHRIST COLLEGE OF ARTS AND SCIENCE COLLEGE, Kilachery 631402.

Undergone HR Training at DREAM BEYOND TRAINING ACADEMY, Valsarwalkam, Ch-87

PERSONAL DETAILS

Father’s Name :- Joseph Devaraj

Date of Birth :- 12/03/1990

Age :- 27yrs

Gender :- Male

Nationality ;- Indian

Languages Known :- English, Hindi(read,write speak), Tamil (Speak)

DECLARATION:-

I hereby declare that the above mentioned information is correct upto my knowledge and I bear the responsibilities for the correctness for the above mentioned particulars.

Date:- 15/09/2020 Sign

Rapheal Jerald J.



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