*** ***** **** ****** *** **

Dayton, OH *****

937-***-****

adm34i@r.postjobfree.com

Alexus Adams

SKILLS

Quick Thinking. Problem Solving. Active listening and reassurance. People skills. Knowledge of policies and merchandise. Clear solutions and good communication. Patience is key. Positive language, very personable. Attentive and being able to “read” customers. Leadership Skills. EXPERIENCE

Teleperformance, Fairborn,OH - Customer Care Representative 2016 - 2017

● Acknowledging reasoning for calling.

● Maintaining a positive attitude while helping customers.

● Responding quickly and communicating thoroughly as to what a solution is.

● Acknowledging reasoning for calling and processing most requests/ orders.

● Suggesting something else (recommending) to add to their phone plan! Outback Steakhouse, Centerville, OH — Hostess/Server 2017 - 2018

● Greeting guests as they come into the door, immediately giving a pleasant experience for them.

● Quick paced - fast thinking environment.

● Recommending what’s “new” on the menu or the “catch of the night”.

● Time management.

● Great people skills and customer service.

LBrands, Kettering, OH — Customer Service Specialist ; Supervisor 2018 - 2020

● Acknowledge reasoning for calling.

● Can do attitude and quickly find a solution to make her happy.

● give great communication as to what we can do for her and positive language explaining things to matter the situation.

● De-escalating customers and taking (with supervisor approval) supervisor calls from other core associates or new hires.

● Getting her to shop and stay connected with us by recommending something that benefits her!

● Making sure her needs are completely taken care of.

● Training new-hire associates when they come on board.

● Communicating with the customer/New hire via email, chat (teams), phone or letter.

● Analyzing data via excel,powerpoint, and word.

● Issue refunds/credits

● Walking our new hires through an escalated call so they can take initiative and also learn on their own.

EDUCATION

Greenon High School, Springfield, OH — Diploma

2012 - 2016,

Basic classes to graduate as well as a business class.