Yaminah A. Muhammad

*** ************ ****

Macon, GA 31216

Mobile: 478-***-****

Email: adm32q@r.postjobfree.com

Availability: Job Type: Permanent; Work Schedule: Full-Time

Work Experiences

Work Lead 05/2019 – Present

Kroger Grocery Store Mon-Sun 30+ HPW

Macon, GA

Serves as the initial point of contact for customers’ complaints in the e-Commerce department. Provides information and assistance regarding sale items. Provides routine employee relations issues. Trains clerks in day-to-day e-Commerce operations. Manage the flow of operation in the grocery pickup department. Ensure the e-Commerce department is organized and clean.

Ensures compliance with store requirement as grocery/item Selectors and Customer Attendants. Responds to standard errors and assist clerks by making necessary corrections. Manipulates data system to retrieve required information from the system.

Process work schedule for clerk to ensure appropriate operation of the department needs. Provide feedback on team members’ daily performance and annual performance reviews.

Logistically maintain the intake of customer orders and distribute to clerks to select grocery orders. Handle pricing disputes and item location discrepancies. Ensure the level of supplies are present to perform e-Commerce duties.

Troubleshoot e-Commerce equipment and devices. Implement process improvements to enterprise e-Commerce team.

EDUCATIONAL EXPERIENCES

Middle Georgia State University, Macon Ga, United States

Bachelor’s Degree – 2023

Major- Health Service Administration