Site Manager Customer Service

Dorrett Allen Downing

** **** **** ******

Paterson, NJ

Dear Sir/Madam:

I am applying to fill one of the vacant position advertised within your company. As an employee within your organization it would be my role to heighten the quality and level of service through effective facilitation of learning and the acquiring of job- related knowledge and skills by other members of the organization. Through the responsibilities previously held, I interacted with others at various levels. This resulted in the development of my communication, analytical and organizational skills, which are important to this post. I have also over ten (10) years working experience in customer service and patient care which I believe will be an asset to working here. I was groomed to be punctual, responsible and respectful. My enclose resume will provide you with more details of my qualifications. I am available for interview at any time convenient to you. Should you have any questions, please feel free to contact me at 862-***-**** or email me at ***********@*****.***

Yours sincerely,

Dorrett Allen-Downing

Dorrett Allen-Downing

42 East 33rd Street Paterson New Jersey 1-862-***-**** ***********@*****.*** CAREER OBJECTIVE

Looking for a challenging position within a growth orientated company which will utilize my knowledge and experience for the benefit of the organization.

PROFESSTIONAL SUMMARY

Ten (10) years of professional experience, that includes Patient care, Supervisory management, Cashiering and Customer service duties. Demonstrated ability to multi-task, offer excellent customer service and provide patient care in an efficient manner.

CORE COMPETENCE

● Complaint Handling

● Customer Service

● Patient care

● Organized and detailed

● Team Player

● Adaptability

● Integrity

● Great Communicator

PROFESSIONAL EXPERIENCE

Global Management Solution Inc.

Housekeeping Oct 2020- Present

Stop ‘n’ Fill Convenient Store

Store Supervisor 2018- Sep. 2020

Responsibilities:

● Performing opening and closing duties as assigned

● Overseeing purchases based on inventory levels, stock movement; and placing orders as needed

● Create and maintain good relationships with suppliers and customers

● Performing transactions using cash register/computerized payment systems

● Reconciling cash sales against system

● Performing CSR duties

Greenwood Nursing Home

Patient Care Attendant 2014-2018

Responsibilities

● Maintaining a clean and safe environment

● Handling emergency situations

● Bathing, dressing and feeding patients

● Building personal relationships with patients with the aim of establishing trust that will enable me to provide high-quality care while increasing patients' enjoyment and comfort

● Administering medications to patients on time and in full

● Taking patients for hospital visits where applicable Johnson’s Nursing Home

Patient Care attendant 2012-2014

Private home care 2010-2012

EDUCATON AND QUALIFICATIONS

Branford Institute Nov 2020- Feb 2021

Certification in Nursing Assistant

● Bathing and dressing procedures

● Taking vital signs

● Properly transferring and moving patients

● Controlling infections

● Communicating effectively

● Understanding the basics of anatomy, physiology, and body mechanics

● Feeding and nutrition

Institute of Career Choice 2007-2009

Certification in Practical Nursing

Edwin Allen High School 2003-2007

CXCs (Caribbean Examination Council)

KEY SKILLS

o Reliable and dependable

o Able to work with little or no supervision

o Good oral and written communication

REFERENCES:

Norman Taclob

(Registered Nurse/CNA Instructor)

Email: **********@*****.***

Michael Rodriguez

(Site Manager, GMS)

Tel#:1-732-***-****

Contact this candidate