Administrative Officer Services Administration

Adele Hornik Sullivan, Ph.D., MHA, LFACHE

Cell 561-***-**** ************@*******.***

EDUCATION

Ph.D. – Conflict Analysis & Resolution, Nova Southeastern University. 2005.

Master of Health Administration, Virginia Commonwealth University-MCV. 1990.

Bachelor of Arts – International Culture and Commerce, Christopher Newport University. 1987.

CONSULTING EXPERIENCE 2010 – PRESENT

Consultant/Mediator - Conflict Management for Healthcare & Education Palm Beach, FL

Council Member - Gehrson Lehman Group New York, NY

Consulting, mediation, training, and facilitation of complex issues. Voluntary and confidential process that combines Alternative Dispute Resolution and de-escalation.

Leadership coaching designed to productively resolve conflict and reduce associated organizational costs. Customize conflict resolution training and skills coaching to support client through difficult situations, and strategically manage change.

ACADEMIC ADMINISTRATION 2008-2016

Dean of Academic Affairs - Keiser University, West Palm Beach, FL

Allied Health Dean, Program Director - Health Administration

Promoted to Dean of Academic Affairs responsible for 800 students, Registrar’s Office, Library, Writing Studio, Teaching & Learning Center, 60 faculty and staff involved in the delivery of 37 academic programs taught on-campus, hybrid and online.

Chaired teams in preparation for accreditation surveys: ACEN, NBCOT, CAPTE, AACSB, SACSCOC.

Prepared budgets (instructional costs, materials, equipment, supplies, and maintenance) and quality assessment reports. Led program changes to increase faculty accountability.

Facilitated and led the implementation of new academic programs from internal preliminary review, programmatic needs and physical space build-out, through to accreditation reviews, hiring faculty, and enrolling students. Ensured cross-departmental activities were tracked to meet goals.

Managed projects, tracking key performance indicators set to meet established goals and objectives, to support master organizational plan.

Promoted student enrollment growth using retention strategies and initiatives, overseeing academic advising resources; re-structuring process for students who want to drop courses.

Managed Crisis Response Team in awareness and training responses to on-campus threats. Presided over academic disciplinary actions, reviewed serious concerns/complaints, and mediated student/faculty disputes. Utilize discretion with risk and conflict resolution.

Led Advisory Board meetings with community leaders and developed partnerships with local businesses, approved community clinical affiliation contracts, and implemented interdisciplinary learning experiences to simulate real-world medical experiences.

Homeland Security Designated School Official for Sevis international student population.

DOCTORAL GRADUATE STUDENT/RESEARCHER 2000-2005

Dissertation: A Qualitative Study of the Perceived Impact of Hospital Management Training in Conflict Resolution in the Workplace. ProQuest. June, 2005.

Expert researcher highly trained to identify problems, conduct analysis and draw insightful conclusions.

All writing and research projects focused on decision-making and strategic thinking in healthcare administration.

TEACHING EXPERIENCE 1997-2020

Ph.D. & Masters Programs in Conflict Analysis & Resolution and Health Services Administration

Nova Southeastern University, Ohio University, Abilene Christian University

Bachelors & Associates Programs in Health Administration

Florida Atlantic University, Keiser University

Graduate courses - Online & Hybrid

Conflict Management in Healthcare

Conflict Negotiations

Dynamics of Interpersonal Conflict

Human Resource Management in Healthcare

Ethical Issues in Healthcare

Theories of Conflict & Conflict Resolution I & II

Undergraduate courses - On-campus & Hybrid

Health Delivery Systems & Management

Healthcare Organization & Administration

Strategic Planning in Health Organizations

Health Professions & Medical Terminology

Issues and Trends in Health Care

Health Practicum/Internship

HOSPITAL EXECUTIVE EXPERIENCE - C-Suite & Nursing Administration, 1989-2000

Director of Women’s & Children‘s Services - Bethesda Healthcare System - FL

Administrative Officer, Nursing Administration - Richmond VA Medical Center - VA

Product-line leader for maternal/child hospital and outpatient services organized in a matrix environment. Compiled and analyzed financial reports, monitored clinical performance, and patient satisfaction. Managed clinical providers, administrative staff, and facilitated physician-staff relationships.

Maintained compliance with regulatory agencies using quality improvement process and assessment of learning needs. Designated person to manage patient complaints and conflict resolution.

Supervised clinical, technical, and administrative staff. Mentored university students working on healthcare administration internship projects to meet graduation requirements.

Public/Crisis/Media Affairs and Planning Director - West Palm Beach VA Medical Center - FL

Facilitated activation of 825,000 square-foot hospital and nursing home, selection of equipment and supplies, planning & hiring of leadership, implementation of electronic medical record, determined staff training needs, and facility readiness, culminating in the move itself, facility operation and successful Joint Commission accreditation. Clinical programs provided were comprehensive, including mental health, dental, and rehabilitative medicine.

Established Public Affairs & Media Relations program in new service area, managed sensitive media issues, collaborated with U.S. Congressional staff, resolved patient complaints, led Boards of Inquiry investigating patient care incidents, and organized events hosting senior officials and Secretary of Veterans Affairs. Designed training and implemented Customer Service program for 1,600 new employees.

Managed crisis situations involving patients, guests, or exterior threats with local and federal law enforcement, and FBI. Identified risks, prepared contingency and recovery plans, provided hands-on training and managed resources during crisis, which included bomb threats and armed intruder. Information was highly confidential and discretion was used. Mediated internal conflicts and facilitated difficult conversations with groups.

SELECTED PUBLICATIONS, PAPERS, AND PRESENTATIONS

“Economics of Health Care: Physician Performance.” Panel presentation at Florida Atlantic University, College of Biomedical Science/University of Miami Medical School, Boca Raton, Florida

“New Standards for Conflict & Disruptive Behavior are Coming.” Hospital Peer Review. Major contributor.

May, 2007.

Sullivan, A. (2007, January). From Compromise to Collaboration: A Better Way to Resolve Your Conflicts.

South Florida Hospital News, Vol. 3(7), 2.

“Managing Conflict in Today’s Healthcare Environment.” The Nursing Leadership Institute at Florida Atlantic

University, Palm Beach County Health Executives Network

SELECTED PROFESSIONAL MEMBERSHIPS, HONORS AND AWARDS

Lifetime Fellow & Service Award, American College of Healthcare Executives

Teaching Excellence Award, Keiser University

Passed Ph.D. Qualifying Exam with Honors, Nova Southeastern University

Member, The Society for Human Resource Management (SHRM)

Volunteer, St. George’s Soup Kitchen, Riviera Beach, FL

Contact this candidate