Jolene Todd **** W. Fountain Avenue

Apartment C Springfield, Ohio 45506

937-***-****- Cell adm30t@r.postjobfree.com

Summary

Committed to seeing projects through to completion & assisted team-members on a daily basis and consistently helped departments attain great customer service experiences. Work Experience

Customer Service Representative

Code Blue, Springfield, Ohio

Sept 2017-Present

● Inbound and Outbound calls.

● Opening Auto Glass, Auto Accident, Liability and Property claims for Insurance Clients.

● Data Entry

● Outbound calls to contractors for water mitigation, fire restoration, non-complex repair, board ups, contents cleaning, tree removal, and roof tarp jobs to schedule appointments, conferencing with insureds and offering concessions.

● Customer Service for Insureds, Lawyers, Adjusters, Agents, and Attorneys.

● Utilizing map search tools, Outlook, Microsoft Teams, Word, Excel, Office, multiple websites at a time.

UPS Processor

Montgomery Inn, Cincinnati, OH

Temporary thru Tilr

Nov 2016- Dec 2016

· Processing orders on verifying mailing addresses, weights, and dates sent.

· Printing UPS shipping labels.

· Verifying order gets correct cooking instructions attached to order and label.

· Updating excel spreadsheet on new products (SKU) and weights. HEDIS Project Assistant

United Health Care, Blue Ash, Ohio

Temporary thru Modis

Jan 2016 – May 2016

• Committed to seeing projects through to completion & assisted team-members on a daily basis and consistently helped department attain chart retrieval goals for insurance companies for the HEDIS season (Healthcare Effectiveness Data and Information Set).

· Placed outgoing phone calls in compliance with HIPAA regulation to obtain information needed for HEDIS reviews.

Business Controls Verifier

Fifth Third Bank, Cincinnati, Ohio

Temporary thru Aerotech

Sep 2015 – Jan 2016

• Verifies multiple outbound mortgage documents.

• Verifies all information on documents matches information in the database. Hazard Insurance Processor

Assurant, Springfield, Ohio

Temporary thru Adecco

Sep 2011 – Feb 2012

Hired on Feb 2012- Feb 2015

· As a Hazard insurance processor my duties were to review various types of insurance documents and update the hazard insurance lines on the client's service systems according to the established procedures.

· Assisted customers in a call center environment regarding insurance claims and/or insurance information.

· Worked with Third Party vendors to ensure claims was submitted accurately and in a timely manner.

· Coordinated inspections and scheduled appointments.

· Processed and mailed claim checks.

Education

General Studies

South High; Springfield, Ohio

1991 – 1995

Technical Skills

· Experience in using the following software programs: QSHR, ISET, ILEAD (MIIM), HTA, and Unifi, Interaction Desktop, Paycom.

· Experience in using the following MS Office Programs: Word, Excel, Power Point, and Outlook.

· Experienced in faxing, coping, printing, and scanning.

· Internet and Database research.

· Data Entry and Multilingual phone systems.

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