Inbound Customer Service Representative

Cherrylyn Daliwan Carurucan

Block ** Lot ** Villa San Mateo Phase 5

Guitnangbayan San Mateo Rizal

0926.815.0868

********@*****.***

WORK EXPERIENCE

CONCENTRIX

Collections Specialist (Financial Account)

September 2016 – present

Make outbound collection calls in a professional manner while keeping and improving customer relations.

Handle inbound customer service calls.

Identify issues attributing to account delinquency.

Collect customer payments in accordance with payment due dates.

Provide payment arrangements for credit card, transactions and mortgage accounts.

Assist customers and bank staffs in removing block on transaction accounts.

Coordinate with onshore team to help customers experiencing financial hardship.

SITEL PHILIPPINES INC.

Customer Service Representative (Financial Account)

May 2008 – February 2012

Handle customer request and resolve concerns.

Assist customers in processing balance transfers.

Perform upsell and cross-sell.

Fraud Account Supervisor (Financial Account)

(February 2012 – June 2016)

Take inbound or place outbound calls.

Establish customer identity before card activation.

Verify suspicious transactions.

Verify payment and bank account ownership.

Filing and updating fraud reports.

Assist customers experiencing emergency situation.

Handle escalated calls.

EDUCATION

Polytechnic University of the Philippines

Bachelor of Science in Business Administration Major in Marketing

Sta. Mesa, Manila

2005-2009

SKILLS AND QUALITIES

Has good probing and analytical skills.

Has attention to detail with an eye for accuracy.

Capable of identifying and completing critical tasks independently and with a sense of urgency.

Patient and willing to help others in solving problems while maintaining a positive attitude at all times.

CHARACTER REFERENCES

Character references will be made available upon request.

Contact this candidate