Atorena Sheno

Dedicated, and experienced individual looking for a company to grow

within.

Mount Prospect, IL

630-***-****

adm2qm@r.postjobfree.com

EXPERIENCE

National Subrogation Services., Remote- Recovery Analyst November 2020- Present

Recovery analyst that works on subrogation at the investigation level. Search and identify possible instances for subrogation for our clients such as State Auto, Clear Swiftt, and Fednat. Work with multiple systems, and create spreadsheets to identify workflow processes, as well as optimize productivity.

Conduent Inc., Remote— Recovery Analyst

August 2015 - PRESENT

Subrogation agent for several health insurance companies including: Cigna Healthcare, and Medicaid programs. Coordinate between attorneys, and insurance companies on returning liens back to the health insurance companies. Work from home completely on a set schedule, and work over 1,000 caseload.

AT&T, Arlington Heights — Team Lead

February 2013- August 2015

Support three di erent products for the UA team including: Local Network Services, Teleconferencing Support, and UA Support. Help maintain workflow in the center by managing supervisor calls. Working with employees to find resolutions for customers on any escalated issues. Working directly with customers on problem resolution. Helped establish a training program for the Local Network Services support team, and implemented this training program in person as well as virtually with agents in Texas, New Jersey, and North Carolina. Assisted in working on building a proper workflow for agents. Help to support agents in any issues they come across when working with customers, or with any system issues.

EDUCATION

SKILLS

Training: creating and

implementing training plans.

Critical Thinking: working

with a team to brainstorm,

and organize any changes

that need to be made within

the organization.

Supervisor/Management:

Team lead role, manage and

supervise co-workers.

Conflict Management: take

escalations from customers

who ask to speak to

supervisor, work directly with

customers for problem

resolution. Communication:

ability to communicate with

people inside, and outside the

organization for problem

resolution.

LANGUAGES

Assyrian- speaking, reading,

and writing.

Arabic- elementary speaking,

reading, and writing.

Spanish- elementary

speaking.

Keller Graduate School of Management, Chicago— Master’s in Business Administration (emphasis on International Business.)

September 2015 - January 2017

DeVry University, Chicago — Bachelor’s of Science in Technical Management (emphasis on Human Resources.) September 2013 - September 2015

PROJECTS

Local Network Services Training— AT&T

Helped establish a training program for the Local Network Services support team, and implemented this training program in person as well as virtually with agents in Texas, New Jersey, and North Carolina. Fundraising—ADM

Worked on several fundraising events for the Assyrian Democratic Movement Illinois Sector including parties, political rallies, dinners, and other such events. My role in these events included planning, event coordinator, finance coordinator, and fundraising.

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