Tech University Service Manager

Derek Clapp

254-***-**** ********@*****.***

Human Resources/ Training and Development

Qualifications Profile

Top-performing and versatile professional seeking an opportunity to utilize knowledge and skills in training and development, human behavior, public discourse, and stakeholder relations. Measured ability to drive business growth by leveraging business acumen and diversified work experience. Equipped with proven experience in dealing with diverse customers, clients, and employees from varying backgrounds. Engaged and active team member with distinctive skills overseeing and collaborating with teams at all levels. Builds long-lasting relationships, accomplishing assigned tasks in an efficient manner, and excellent conflict management skills. Loyal, committed, and passionate. Conversational understanding of Spanish.

Education

Master of Science in Human Resource Management

Southern New Hampshire University

Master of Arts in Communication Studies

Texas Tech University

Bachelor of Arts in Communication Studies

Angelo State University

Knowledge, Skills, and Abilities

-Analyze data to identify gaps in training programs.

-Plan and develop holistic training and development programs both for general and specific content areas.

-Use of multifaceted platforms to deliver content and measure effectiveness.

-Knowledge of adult learning principles/theories coupled with ability to address gaps in current training programs.

-Knowledge of strategic human resource allocation, planning, and coordination of people and resources.

-Knowledge of recruiting principles, succession planning, total rewards, and negotiation tactics.

-Use of various training techniques based on training needs and audience.

-Active listener – listens to understand not respond.

-Clearly expresses ideas for ease of understanding.

-Highly effective with both large and small training groups.

-Effective communicator across organizational levels.

-Extraordinarily successful history of coaching and developing others.

- Valued member of change management as both a leader of a team and developer of strategic plans.

Summary of Relevant Experience

Staff Training and Development

-Conducted talent and skills assessment to provide constructive feedback towards growth and development across all level of the organization.

-Administered employee training and development in line with best practices, including implementation of data-driven retention measures – added 19% to employee growth pipeline.

-Developed pedagogical approaches and practices based on collected data, increased necessary skills by 130%.

-Increased retention rates by over 75% through innovative on-boarding strategies.

-Performed screening, performance, counseling and exit interviews to develop new metrics in hiring, promotion, and growth.

-New employee Coach.

Administrative Functions and Interpersonal Relations

-Worked closely with executive leadership to provide advice and insights; consult on resolution measures arising between administration and staff.

-Built effective long-term relationships with staff and administration, peers, and supervisors.

-Chair or vital active participation in high-profile or institutionally significant committees.

-Increased communication effectiveness to executive team and Texas Youth Commission (TYC) by over 50%.

-Investigated, reported, and communicated results of allegations and grievances with 100% closure rate.

-Trusted advisor and confidant to members of management/administration.

Growth and Development Impacts

-Expertly generated multifaceted assessment matrix which was adopted by the department to meet changes as demanded by accrediting agencies - assuring compliance across all courses.

-Instrumental in organizational cultural paradigm shift as mandated by accrediting agencies that led to compliance with new state and regional guidelines.

-Complied with mandated updates to core aspects of the curriculum by developing and implementing changes to documentation and programmatic policies.

-Received various awards and commendations for making significant contributions throughout the organization.

-Served as the driving force in achieving the highest student retention rate within the department.

-Consistently positioned at the top 5% for performance evaluations.

-Effectively increased margins by 150% through reduction of shipping lag time and inventory reduction.

-Actively collaborated with offshore suppliers and banking institutions to direct ship goods to wholesale customers.

-Decreased shrink (loss) by 20% in less than 6 months through the development of new processes. Increased productivity in supply chain by nearly 20% through team building and implementation of new cultural values.

-Decreased turnover and absenteeism by nearly 30%.

-Increased sales and profit by nearly 70%.

Work History

Home Depot - 6863 Temple, TX

Department Supervisor

McLennan Community College Waco, TX

Professor

Howard County Junior College Big Spring, TX

Professor

Texas Tech University Lubbock, TX

Graduate Teaching Assistant (GTA)

GEO Group, Inc. / Wackenhut Corrections Corporation (WCC) Bronte, TX

Shift Supervisor, Counselor

Interco Trading Co. Encinitas, CA

Customer Service Manager

Professional Affiliations

Member, Society for Human Resource Management (SHRM)

Member, Heart of Texas SHRM

Chair, Voice of the Associate – HR related committee

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