R.B. VISHNU KUMAR

adm2nz@r.postjobfree.com

+917*********

Having eighteen month experience in Customer Chat Support Associate with Amazon purchasing related queries. M. Sc., with strong analytical, problem solving and client interaction skills. Ability to grasp new technical things quickly and having good communication skills.

EXPERIENCE SUMMARY (18 MONTHS):

SUTHERLAND GLOBAL SERVICES (Oct 2019 – Mar 2021)

ROLE: Java developer

RESPONSIBILITY:

Completion of the given task within SLA

Serves as a central query connectivity hub between the client and the team

Conveying the client requirements to the team with regards to the process

Adhering to the schedule as prescribed by the TL

Providing the feedback to the process manager at the end of the day

Attending escalation apart from taking good chats PROJECT UNDERTAKEN:

Project - 1

Project Name : Tetris MU D2AS

Support Client : Amazon, USA

Role : Java developer

Description:

Amazon is an American multinational technology and it is the largest online market place. . Communicate with client and resolves their problem and give them best solution to the Client. Communicate with the client and clear the queries and resolve it and clear the bugs.

POST GRAD PROJECT:

‘MONA - a secure multi-owner data sharing for dynamic groups in the cloud’ using JAVA and JAVASCRIPT that emphasized on creation and regulation of authorized channel gateway to access cloud stored data through decryption of an prior encrypted file that demands access by the registered user. TECHNICAL SKILL SET:

Programming languages : Python,

Programming Framework : Dot Net

Packages : MS office, Windows10

Database : My SQL, Oracle (Fundamentals) 829-***-**** OTHER INTEGRITIVE SKILLS:

Strong communication skills (written and verbal)

Training new employees and getting them productive quickly

Good interpersonal skills with an ability to understand the customer’s problem and solving them

EDUCATIONAL QUALIFICATION:

Completed Master of Science (CS & IT) at Sourashtra College, Madurai on April 2017 with 76%.

Completed Bachelor of Science (Physics) at Sourashtra College, Madurai on April 2015 with 54.4%.

PERSONAL INFORMATION:

Father Name : Mr. R. N. Balasubramanian

Date of Birth : 20.11.1993

Languages Known : English & Tamil (L, S, R, W)

Sourashtra (L, S)

Address : Plot NO: 4043, TNHB,

Mela Anupanadi Housing Board

Madurai-625009.

Nationality : Indian

Passport Status : Applied

.

Place : Chennai

Date : (R.B. VISHNUKUMAR)