Rosie Ann Rodriguez-Stephens

**** ****** ** ***, ******* TX 78641,512-***-****

adm2n7@r.postjobfree.com

Summary

Experienced accounts receivable specialist, focused on maintaining customer relationships while recovering revenue. Adept at retaining professional, personable demeanor when working with emotional clients. Ability to work with minimal supervision and proactive with great attention to detail. Core strengths in:

*Proficient on all MS Office products *Notary Public

*Accounts Receivable *Billing & Collections

*Invoice Statements *Customer Communications

*Auditing *Motivated/Results-Oriented

Experience

Credit Specialist – BMC, Cedar Park, TX

2018-2020

• Handled a high influx of inbound and outbound calls. Pertaining to the reconciliation or delinquent accounts.

• Build relationships with customer accounts to prevent impending loss and increased probability through negotiation and enforcement of scheduled collections.

• Revised invoices, matched tickets, processed purchased orders.

• Took payments and applied to customers accounts.

• Assisted managers as needed.

Credit Specialist - Cox Media Group, Austin, TX

2011-2018

• Review aging on daily basis to ensure high dollar accounts are being handled in a timely manner.

• Successfully reduced the daily sales outstanding on a monthly basis by 85%.

• Maintain customer accounts for two different divisions which include tracking payments, research customer’s short pays and discrepancies to avoid account being rolled over on the aging.

• Review customer accounts to ensure current balance and open orders does not exceed the credit limit extended.

• Manage internal payment plan that was extended to delinquent accounts to avoid third party collection fees.

• Continuous follow up with third party collection agency to ensure accounts are making payments and to report any bankruptcy information.

• Ensure that the recurring and one-off billing tasks: processing payments, reporting chargebacks, outbound collections activities are completed accurately and timely.

• Stay current on product and system changes that affect billing to ensure that accurate information is being communicated to the customer.

• Provide positive rapport with sales, billing and managers to provide world class customer service. Rosie Ann Rodriguez-Stephens

Page 2

Contract Administrator - Styx Capital, Cedar Park, TX 2009-2011

• Researched and posted customer payments and daily deposits.

• Processed credit card payments

• Provide professional and error-free administrative support and coordination to the Sales Department for the Sales Manager and Account Executives

Cred it Analyst - CBS 42 KEYE Television, Austin, TX 2003-2009

• Manage Days Sales Outstanding. Successfully reduced DSO from an average of 82 days to 62 days

• Assess credit history and make recommendations on credit terms

• Negotiate, analyze credit agreements and reconcile credit card payments from banks

• Weekly review of aging, customer payments and outstanding invoices over 30 days

• Research, resolve disputed balances with sales associates, managers, and customers

• Worked with Controller to establish credit procedures for sales team, creating a more efficient and timely credit approval process

Contract Administrator - SRI Sports, Leander, TX

2002-2003

• Researched and reconciled accounts

• Process weekly billing and set up all accounts

• Processed new credit applications and checked new client references

• Analyzed credit request coming from multitude sources and ensured the proper entity’s credit being checked

• Collaborated with external and internal customers in processing credit applications and authorized customer credit lines for both new and existing customers

• Received and processed customer payments

Contact this candidate