Email Support Entergy

RENEE JOINER

***** ******* **** **********, **** 45246 · 513-***-****

*******@*******.***

Professional Summary

Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve projected goals. Seeking a role of increased responsibility and authority.

EXPERIENCE

05/2019-PRESENT

SERVICE DESK SUPERVISOR (ENTERGY ACCOUNT) – MASON, OHIO

STRONG LEADERSHIP SKILLS, MANAGE ATTENDANCE ISSUES, ENSURE ACCOUNT SLA COMPLIANCE, REVIEW AND COACH AGENTS BASED ON CALL QUALITY EVALUATIONS, AND ENSURE THE TEAM(S) ARE PROPERLY DIRECTED AND MOTIVATED

07/2018 – 04/30/2019

LEVEL 2 HELPDESK ANALYST (CNA ACCOUNT), ATOS – MASON, OHIO

As a Level 2 analyst I help to resolve more complex issues and application problems. Generally, spend most of the day performing remote support, over the phone, screen sharing, live chat and email support. Also making outbound calls to resolve issues as well.

08/2016-07/2018

LEVEL 1 HELPDESK ANALYST (DISNEY ACCOUNT), NSC/INSIGHT GLOBAL – MASON, OHIO

Help users to resolve issues with computer hardware or software. I respond to user inquires, via inbound and outbound calls also via email, asses the user problems and issues with IT equipment and applications and help to resolve these issues for the users.

10/2015 – 08/2016

PACKAGE HANDLER -, UPS – SHARONVILLE, OHIO

Ensured package containers were loaded into forklifts and transported into packaging areas

Labeled packages according to instructions provided on work orders

Assembled, sealed and loaded packages into correct trucks

Loaded, unloaded and sorted cargo as part of accurate and efficient shipments

*There is a brief break in work history – I attended College during that break*

01/2010 – 10/2013

CSR – KROGER CORPORATE – BLUEASH, OHIO

As a customer service representative my responsibilities entailed but were not limited to taking inbound calls, making outbound calls, sending customer emails, filing complaints for customers.

Assessed the caller accounts to determine benefits, identified service needs and resolved the customer issue.

Also provided basic technical support for customers on a wide range of company products.

EDUCATION

JUNE 2016 GRADUATED

NETWORKING ADMINSTRATION, beckfield College – Florence, KY

GPA 3.5

Received student of the quarter twice within two years

JUNE 2001

HIGH SCHOOL DIPLOMA, hamilton High school - hamilton, ohio

SKILLS

Proven Leader

Calm under pressure

Excellent multitasker

Works well with others

Team Player

Motivator

Great Self Starter

Computer proficient

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