Area Manager

Thu Nguyen

Houston, TX, ***** 713-***-**** I adm2gw@r.postjobfree.com

Professional Summary

I graduated from University of Houston Clear-Lake with a B.S in Marketing. I am a driven manager with experience ensuring the ongoing improvement of customer service standards within the assigned territory. As a manager at Amazon, I smoothly direct employees carrying out daily operations to achieve demanding production goals, schedules and budget targets. Skills I possess as a driven leader are excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.

Work History

Area Manager

Amazon FTW6

•Oversaw 100-150+ associates daily to ensure efficiency.

January 2020 to Present

Grapevine, TX

•Trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

•Updated interdepartmental employees on critical shipments upon request.

•Resolved employee conflicts in the most efficient manner and while following all company protocols.

•Satisfied reporting requirements with timely and accurate logging of daily activities.

•SME for gift wrap during peak season and exceeded volume goal by 118%.

•Promoted performance improvements by coaching, counseling and disciplining personnel and evaluating job results.

Planned operations to meet established schedules, factoring, in order demands and business forecasts.

Education

Marketing - Bachelor of Science

University of Houston-Clear Lake

High School Diploma

East Early College High School

Affiliations

•AMA - American Marketing Association – Former Vice President

•VSA - Vietnamese Student Association - Member

•W@A - Women@Amazon - Member

•ASC - Associate Safety Community - Outbound POC

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