RAFFY YABES

+639*********

adm2es@r.postjobfree.com

**** * ***** ***** ******, Malate Manila 1003

SUMMARY

Dedicated customer service representative motivated to maintain customer satisfaction and contribution to company success. Proven ability to establish rapport with client and exceed sales quotes. Reliable and driven with strong time management and prioritizing abilities. SKILLS

Excellent leadership skills, with a unique talent for handling and resolving conflicts with the team.

Possess a fun and vibrant personality that customer find refreshing and appealing.

Superb ability to multi-task, able to handle multiple duties and responsibilities without sacrificing quality of work.

Ability to maintain a calm and composed manner when dealing with potentially explosive client situation.

Highly motivated and driven to achieve set of goals and targets.

Excellent talent for using strategies to deescalate irate clients. EXPERIENCE

Customer Service Representative

Alorica – By the bay, Pasay City, Manila Philippines July 2020 – January 2021

Receiving or making a high volume of calls from or to customer.

Striving to achieve first call resolution and maintain the quality of service provided by the call center.

Using listening skills to understand the needs and complaints of the customer before offering the best possible solution.

Responding efficiently to customer and creating a positive experience. AT&T Technical Support Representative

March 2021 to current

Concentrix – UP Technohub Ayala land, Diliman Quezon City Philippines

Manage call flow and responded to technical support weed of At&t customers.

Troubleshooted and made adjustments to correct potential phone problems.

Provided base IT support to non-technical personnel within the business.

Provide support, including procedural documentation and relevant reports.

Setup new user’s accounts and profiles and deal with password issues.

Rapidly establish a good working relationship with customer and other professionals.

EDUCATION

Mariano Peralta National High School

2002 – 2003

McArthur Highway Brgy. Poblacion,

Malita Davao Occidental 8012 Philippines