Administration Professional with **+ years of extensive experience in Customer Service. A strong background in Office Management, Human Resource, Receptionist In/Outbound Call center as well as PBX Switchboard Operator. A professional with exemplary work ethics, attendance, punctuality and reliability resulting with promotions.

A self-starter able to multitask, work effectively as a team player or independently with minimal supervision and whose strong attention to detail with conversational skills in both English/Spanish with a real thirst for knowledg.

ORLANDO FOOT & ANKLE Per Diem

Front Office Medical Assistant Receptionist

Orlando, FL

MAR 2021

Travel to diffrent affiliated offices. Check- In & Check- Out. Process all new patient documents, payments, verifying insurance, update new and current patient medical records, answering incoming calls while multi-tasking a daily scheduled of 30-45 patients, & balancing out end of day cash flow.

My organizational skills and attention to detail assists me in organizing patient information and scheduling. Additionally, I feel great in doing my part in helping patients and enjoy helping patients both in person and or over the phone. I have a welcoming demeanor and the desire to help others while maintaining a high standard customer service excellence.

Intigrity, Veriphone, Excel spread, Availability

Front Office Medical Assistant Receptionist

IMA Medical Group

Orlando, FL

FEB 2021

As a Medical Office Assistant / Receptionist, I am the first point of contact for our patients and greet each one as they enter our office. I deal with allot of newly retired Seniors dealing with the lack of insurance coverage knowledge. I would put them at ease and help set the tone for their whole visit with a warm and welcoming demeanor. After checking them in I would take the extra time they needed to verify, clarify and answer all insurance information. I update their records so their next office visit would go much smoother than their first office visit. By the end of their visit, I make sure I have completed patients' demographics and have a complete successful checkout. I would make sure the patient leaves with schedule future visits and collecting payments. In addition to interacting with our patients in person, I also spoke with them on the phone and happily answer their questions and take messages.I strive to maintain a high standard customer service excellence as well as excepional skills with attention to detail assists. It allows me in organizing patient information and scheduling.

Skills in Apps:WEB EX, EMR, E-Clinical, Insurance Verification: Availability Insurance Verification: MY Florida Blue, Care Plus, Tri-Zito, Sunshine & Wellness

COVID TEMP SCREENER ESPN-NFL

Adventist Health Care

Orlando, FL

PER DIEM SEASONAL

JUNE 2019

Utilized temperature detectors screening to perform thorough check of individuals.

Directed passengers with high temperature reading to isolated cool room for 20 min for quick movement through security screening process.

Communicated with other screening staff to promptly call attention to potential high temperature.

Operated cell phones text communication devices to coordinate with management personnel throughout facility.

Completed routine and high temperature incident-related documentation.

Upheld strong customer service standards while completing screenings.

Guarded restricted areas to prevent unauthorized entry.