Desktop Support Operations
Resume:
MICHAEL ANGELO L.
BANDOLON
To attain a job from a responsible and good company wherein I will
utilize my skills and give an excellent quality work. Do all the hard work needed for the good and reputation of the company, as well as improving my skills and help my family in terms of financial matters. Lot
2
Blk.
15,
Cas
a
Luis
a
Villa
ge,
Ge
n.
San
tos
City
Primary (2004-2010). Imelda Central School
Secondary (2010-2014). Imelda National Highschool
Tertiary (2014-2018). : BSIT, STI College Gensan. i-Tech Global Business Solutions, Inc
(Jan 27 – Dec 31, 2020)
(Technical Support Specialist at Robinsons Place Gensan and Grand Imperial Casino)
• Avaya Configuration/Set-up
• Outlook Configuration/Set-up
• SAP Installations and Configuration
• Cisco/TP-Link Installation and Configuration
• Aruba Access Point Configuration and Troubleshooting
• Onsite & Remote Technical Support
• Diagnose problem with hardware and operating systems
• Handled all desktop support issues
• Computer Hardware Systems & Components
• Monthly Report
• Daily Health Check Networks, Devices, Servers & Avaya Phones
Fitmart Gensan
(April 201 9 – August 201 9)
(MIS STAFF)
Monitoring the server and maintaining the quality all computers and pos printers.
Lot 2 Blk. 15, Casa Luisa
Village, Gen. Santos
City
michaelbandolon47@gmail.
com
www.facebook.com/Ban
ds1o1
REFERENCES:
Mark Laurence Alcaraz
IT Operations Manager
i-Tech Global Solution Inc.
Ray Longjas
RLC Mall Supervisor
i-Tech Global Solution Inc.
Nur Ali Padasan, MIT, LPT
STI Instructor
Maintained hardware performance, network
connectivity, and software updates in
warehouse/office/POS Machines 80+ units.
Installing POS systems Linux/Windowss.
Technical Support via Phone
Database and System Maintenance
Computer Hardware and Sofware troubleshooting
Up-to-Date Knowledge of Computer Operating Systems
LAN & WAN Connectivity & Maintenance
Rethink Staffing Fair Trade Call Center
(April 201 8 - July 2018 Unexpected closure of the company due to internet problem in Gensan)
(IT Staff)
• Manage Mikrotik Server and Switches
• Basic knowledge of winbox software
• Knowledgeable of data security, firewall, vlan, vpn, and other network topologies
• Monitoring and maintaining the internet for the call center agents.
• Troubleshooting different computer network problems.
• Keeping hardware computer materials working to prevent delays
• Handled all desktop support issues
On The Job Trainee 2017-2018 2nd Semester in
Socsargen County Hospital
(IT Staff)
• (Electronic Data Processing Department)
• Position Allocated (All around work regarding IT works)
Network Configuration
• Printer Troubleshootings
• Create basic video advertisements, and all events
• Install, configure, service, repair and maintain information technology systems.
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90%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Ubunto
Technical Support
Printer Troubleshoot..
Windows Environment
Software Installation
Troubleshooting
Network Configuratio
Photoshop
Microsoft Office
SKILLS
Series 1
Contact this candidate