Collection Manager Resolution Specialist
Resume:
Claudia D Sabatino
Boise, Idaho 83714
adm1z5@r.postjobfree.com
SUMMARY OF SKILLS
Exceptional organization, clerical and office skills
Multi-task with accuracy
Strong customer service skills, Phone skills
Outstanding written and oral communication skills
Excellent evaluation and analysis skills
Follow test instructions and document results according to procedure
Able to learn new tasks as needed
Work well in a team environment
Work Experience
Account Resolution Specialist
United Sites Services – Manpower
September 2019 – October 2020
Partnered with sales, operations, and marketing to execute on world-class inbound customer experience
Held professionally engaging conversations over the phone and via e-mail
Worked to revenue targets and work volume goals as set by Supervisor
Assisted with cross-functional team requests and communications
Ensured customer’s needs were met while adhering to company sales process
Navigated Salesforce.com effectively and efficiently
Executed billing and service needs with immediacy and empathy
In house collections
Assisted with pricing, corrected billings, assisted sales department
Worked with area operations and order support
Assisted billing/sales questions
H & R Block Tax Preparer
September 2018 – April 2019
Prepared tax returns for clients
Responded to emails and answered phones
Set appointments
Provided high-level support in customer service
Customer Service Representative
Sykes Enterprises
March 2016 – January 2018
Successfully navigated a high-volume call center using multi-line phones to provide exceptional customer service.
Utilized de-escalation and problem-solving skills to resolve customer complaints and concerns while addressing customers in a courteous and professional manner.
Completed necessary documentation and data entry in all systems accurately while maintaining quality and confidentiality.
Strictly adheres to all policies and procedures.
Retired 2012 – 2016
Idaho Cardiology (Collection Manager)
April 2010 – April 2012
In house collections
Filed claims with Medicare, Medicaid and Idaho Counties and Health care providers on behalf of patients
Monthly billing and posted payments as received
Posted agency payments and was responsible for tracking accounts
Action Collection Services Inc (Corporate Officer)
July 1980 – March 2010
Third party collections
Client billing, checks, giving sales
Managed 4 offices
Accounts Payable, Accounts Receivable, Payroll, Quarterly Taxes, HR, Insurance, 401 Plans
Managed Corporation for owner.
References
Julie Reed Team Lead 208-***-****
Glenda Cullum Service Representative 208-***-****
Gary Black District Manager H&R Block 208-***-****
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