Exceptional Customer Service

CATHERINE PARR

Crimora, VA ***** 540-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Talented, self-employed individual who strives for excellent customer service. Reliable and dependable with more than ten years of experience effectively working with people in all levels of organizations and social statuses. WORK HISTORY

Operator/Self-employed, 09/2010 to Current

Catherine Parr Cleaning – Crimora, VA

Quality customer service to address urgent needs and requests. Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.

Postmaster /Officer-in-Charge, 03/2009 to 09/2010

USPS – Crimora, VA

Delivered exceptional level of service to each customer by listening to concerns and answering questions either in person or on the phone.

Managed rent collection and billing for over 100 post office boxes Handled administrative requirements smoothly and efficiently, including maintaining records and submitting daily reports.

Managed flow, operations and management services for over 50 daily post office visitors. Prepared daily deposits.

Managed payroll for A 3 employee post office.

● Ordered supplies for the employees and the office. Relief Postmaster, 08/2006 to 03/2009

USPS – Crimora, VA

Assisted customers in determining proper postal service to align with individual needs. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Weighed mail and computed pricing amounts.

Assisted customers in completing and submitting forms to update address or report lost and stolen mail. Provided service and sales to walk-in customers.

Upsold postal services like insurance and tracking. Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. EDUCATION

High School Diploma

Fort Defiance High School - Fort Defiance, VA

Transcription Certificate: Medical Transcription

US Career Institute - Fort Collins, CO

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