KARA FORTIER

**** ************ ** *******, ** ***12 · 740-***-****

adm1kw@r.postjobfree.com

Focused Network Systems Administrator bringing over 20 years of diversified network, mainframe and file transfer expertise. Excels at identifying and solving technical issues. Exceptional customer service. EXPERIENCE

DECEMBER 2014 - PRESENT

TECHNICAL OPERATIONS TECHNICIAN, JPMORGAN CHASE

My responsibilities include but are not limited to: Assisting AD/L2 teams with change control deployments. Maintaining a strict adherence to company governance for ITSM deployment in all environments. Working with multiple teams to resolve high priority tickets to minimize customer impact. Maintaining SOX compliance governing security of passwords and environments. Utilizing EPV for password compliance. Currently supporting over 700 applications. Provided exceptional customer service. FEBRUARY 2013 - DECEMBER 2014

OPERATIONS BRIDGE SPECIALIST 2, TJX COMPANIES

My responsibilities included but were not limited to: Monitoring and reporting on website traffic and performance. Ensuring network, system, data availability and integrity through preventative maintenance. Instrumental in providing and maintaining documentation for first level process and troubleshooting techniques. Identified gaps in training procedures and corrected to ensure proper training for New Hires. Following Best Practice in all procedures to preserve the integrity and security of data, reports, and system access. Providing guidance and training for junior members of the IT team. Providing primary technical support for the entire organization. Lead a documentation consolidation team. OCTOBER 2008 - FEBRUARY 2013

SENIOR NETWORK ANALYST, TJX COMPANIES

My responsibilities included but were not limited to: Utilizing Hughes Vision site to monitor and repair over 3000 VSAT sites. Troubleshoot and repair Cisco switches and firewalls with EMC Voyence. Performing FTP sales file and software transfers using the Unix based autoxfer tool. Monitoring LAN/WAN/VPN network hardware, software, security systems and communication links. Interacting with various technical support desk and outside vendors to ensure business continuity. When appropriate escalating or routing to the appropriate staff for fast resolution. Performing production and development system IPL. Starting and cancelling mainframe jobs, subsystems, database programs and transactions. Bringing down mainframe system regions according to schedule. AUGUST 1997 – OCTOBER 2008

TECHNICAL SUPPORT ANALYST 1-2 TJX COMPANIES

My responsibilities included but were not limited to: 2

Providing front-line technical support for end users on various technical issues and problems related to hardware, software and peripherals. Responded to, documented and resolved service tickets for over 3,000 stores in compliance with company SLA. Contacted various support groups for break/fix issues and escalating when appropriate for fast resolution. Followed and developed checklists for issue resolution. Worked with a multiple line phone system. Provided user administration duties.

EDUCATION

JUNE 1993

HIGH SCHOOL DIPLOMA, MAYNARD HIGH SCHOOL

Self-educated/on the job experience with the following: Aaas, Agile, API Platforms, AWS, Bitbucket, Building Cyber Security Vocabulary, Cloud Computing with Gaia, Cloud Oriented Programming, Cloud Developer and Architect Primer (assessment completed/passed), Cloud Foundations Primer, Cloud Computing DevOps, Intro to Cloud Security, Security Challenges in the Cloud, DevOps, Git, Global AML Enterprise, JIRA, Jenkins, Jules, Kanban, Privileged Access Fundamentals, Python, Service Now, Splunk Fundamentals 1 - working on full certification now, Teredata ICDW and SQL Fundamentals SKILLS

• Basic Unix/Linux

• DevOps

• Basic Hybrid Cloud

• Basic SQL

• Basic VMWare

• Windows

• Outage Monitoring

• SMARTS

• Service Center

• Team Work

• Interpersonal Skills

• Written and Verbal Communication

• Production/Application

Support/Deployments

• AIM

• Control M

• Customer Service

• Remote Desktop

• Break/Fix on multiple platforms

• Lotus Notes

• Excel

• Problem Solving

• Work Ethic

• Multitasking

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