Richardson, TX *****
*********@*****.***
Amanda Drago
NCPT, Phlebotomist II, 5 Star Baylor Recipient
Education
Brookhaven College Farmers Branch, TX
Phlebotomy Technician Program completed August 29, 2011
NCCT Phlebotomy Technician Certification exam passed September 23, 2011
University of North Texas Denton, TX
Bachelor of Art
Speech Communications / Education / Spanish
Work experience
Nov 2018 – Current Position BSW HTPN Digestive Diseases Group of Plano
Schedule patients for lab
Monitor Workbasket and contact patients when appropriate
Ascertain needs of patient and provide appropriate aid
Perform venipunctures on patients of all ages
Collect urine specimens from patient/Aliquot specimens
Create stool kits
Prepare and package specimens for the analytical testing
Educate patients on proper specimen collections
Collect stool specimens
Receive and process specimens into laboratory
Ensure transport of specimens to appropriate lab department
Register specimens into Epic and SoftWebPlus data system
Ascertain needs of patient and provide appropriate aid
Provide good customer service with: Positive and informative communication
Practical patient help and service
Assess, order and maintain lab (draw station) inventory
Train appropriate employees lab protocols and procedures
Train appropriate employees in Phlebotomy, including providing hands on practice
June 2012 – Baylor Medical Center of McKinney
Perform venipunctures on patients of all ages
Collect urine specimens from patient
Perform heel sticks on infants for: Texas State Newborn Screen
And to collect blood for bilirubin checks
Receive and process specimens into laboratory
Transport specimens to appropriate lab department
Register specimens into hospital data system
Ascertain needs of patient and provide appropriate aid
Provide good customer service with: Positive and informative communication
Practical patient help and service
November 2011 – June 2012 Baylor All Saints Medical Center of Ft. Worth
Perform venipunctures on patients of all ages
Collect urine specimens from patient
Aliquot urine for urine cultures
Centrifuge specimens and aliquot serum/plasma as needed
Receive and process specimens into laboratory
Transport specimens to appropriate lab department
Register specimens into hospital data system
Provide good customer service with: Positive and informative communication
Practical patient help and service
Languages
English, Spanish