İLKNUR AKYILDIZ

**.**.****

BURSA /TURKEY

CURRENTLY LIVING IN GREECE ( FOR 3 YEARS NOW)

SINGLE

ADDRESS: ATHINEOU 7, PETRALONA 11743 ATHENS/GREECE 003***********

SCHOOL GRADUATIONS:

DOKUZ EYLÜL UNIVERSITY SOCIAL SCIENCES INSTITUTE TOURISM MANAGEMENT GRADUATION PROGRAMME 2015 --

ADNAN MENDERES UNIVERSITY FACULTY OF TOURISM TRAVEL MANAGEMENT AND TOUR GUIDING

-2013

KODOLANYİ JANOS FOİSKOLA APPLIED SCIENCES ERASMUS PROGRAMME 2010- 2011 ULUDAG UNIVERSITY VOCATIONAL SCHOOL TOURISM AND HOTEL MANAGEMENT 2007-2009

BURSA OSMANGAZİ ANATOLIAN HIGH SCHOOL 2003-2007

FETHİYE PRIMARY SCHOOL 2003

LANGUAGES :

TURKISH MOTHER LANGUAGE

ENGLISH

READING SKILLS WELL

WRITING SKILLS WELL

UNDERSTANDING WELL

GREEK PRE- INTERMEDIATE

JOB EXPERIENCES:

PROFESSIONAL FREELANCE TOUR GUIDE 14 SEPTEMBER 2015 – Describing places to people.

• Greeting tourists groups.

• Providing safety sources,equipments.

• Escorting groups of people on cruises.

• Providing directions to tourists.

TELEPERFORMANCE GREECE CUSTOMER CARE REPRESENTATIVE SENIOR TECHNICAL ADVISOR 4 AUG 2016 -

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Identifying, escalating priority issues and reporting to the high-level management. Following up complicated customer calls where required. Obtaining and evaluating all relevant data to handle complaints and inquiries. MİKA TOUR – ELFİDA TOURISM BURSA 15 SEPTEMBER 2010 - 11 OCTOBER 2011 Sales Representative

Selling hotel bookings, selling rooms and helping the customers to choose which one is suitable for their needs.

Prepairing daily trips and organizing tours with all the needs. Selling fly tickets as a mainly job by using Amadeus programme. AMOS HOTEL MARMARİS 5 JUN 2010- 10 AUG 2010

Serving food and prepairing the courses, working as a waitress. Helping with carrying foods and serving them to the tables. Serving and cleaning tables after meals and the customers finishing their meals. DEVA TOURISM-BURSA ( INTERNSHIP) 10 SEPT 2008- 15 FEB 2009 SALES REPRESENTATIVE

Selling hotel bookings, selling rooms and helping the customers to choose which one is suitable for their needs.

Prepairing daily trips and organizing tours with all the needs. Selling fly tickets as a mainly job by using Amadeus programme. PROGRAMMES AND CERTIFICATES:

MICROSOFT OFFICE PROGRAMLARI, ELECTRA, ATOZ FRONT OFFICE PROGRAMMES YACHTING CLUB / CERTIFICATE – BEGÜM YACHTING – MAY 2013 ERASMUS FOOD SAFETY AND HYGEN SERTIFICATE PROGRAMME (FEBRUARY 2012) LEADERSHIP AND MANAGEMENT OF CAREER (MARCH 2009)

AND I HAD BEEN ABROAD FOR 1 YEAR IN HUNGARY FOR ERASMUS STUDENTS EXCHANGE PROGRAMME.

AND NOW I HAVE BEEN LIVING IN GREECE SINCE 2016.

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