Support Representative Operations Manager

GERALDINE D. CONOCIDO

PERSONAL DETAILS

Date of Birth : April 11, 1995

Marital Status : Single

Nationality : Filipino

SKILLS

Fast learner and dedicated

Effective in time management and

can work under pressure

Computer literate with basic

knowledge in MS Word, Excel and

Powerpoint

REFERENCE

Jessica Pauline T. Ico - "Alorica

Clark"

Supervisor

090********

Argielette M. Luat - "Alorica Clark"

Operations Manager

091********

Kenneth Q. Franco - "Teletech

Pampanga"

Senior Expert

090********

Ancelia R. Tillio - "Alorica Clark"

Senior Expert (Technical Support)

093********

GERALDINE D. CONOCIDO

1398 Purok 4 Campo Venzon, Mangga-Cacutud, Arayat, Pampanga *************@*****.***

096********

OBJECTIVE

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

EXPERIENCE

Teletech Pampanga

September 25, 2020 - March 25, 2021

Customer Service Representative / Chat Support

Handling and resolving customers concerns such as account, billing and technical related issues in timely and efficient manner. Engaging in friendly and professional conversations with customers through phone calls and chat.

Alorica Clark

February 26, 2018 - January 9, 2020

Customer Service Representative / Technical Support Representative

Resolving customers concerns such as billing and account related issues while transitioning to sales.

Right fitting the customer needs with the company's current offers and services.

EDUCATION

Asia Pacific College of Advanced Studies

2012-2014

Bachelor of Arts in Communication, College Level (2nd year) Fernandez College of Arts and Technology

2011-2012

Caregiving NC II (Vocational)

I hereby certify that the above

given information is true and

correct to the best of my extent.

Contact this candidate