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Program Coordinator Customer Care

Location:
Lucknow, Uttar Pradesh, India
Posted:
June 10, 2021

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Resume:

Present Education Experience

Patient Navigation Program - KEVAT (Nov’19-Present)

Become knowledgeable about the current health care climate and structure, including transitions of care.

Understand how to communicate effectively with patients and families in a way that maintains dignity, autonomy, and confidentiality

Identify what can be done to improve patient experience

Understand confidentiality protocols, ethics in care, advanced directives, patient rights, etc.

Past Work Experience

Program Cordinator – March 2017’-Oct 2019’

Indian Cancer Society,Delhi

Visiting Government & Public Hospitals to provide emotional and moral support to patient and caregivers

Visiting Prashant- An NGO for Children suffering from Cancer, talk to the parents and participate in playful activities with the family.

handling Internship program and Helpline No. which operates towards solving miscellaneous queries.

Updating and organizing the Organization Training manual. Program Coordinator – July 2014’-July 2015’

If I Could, A Cape Town based International NPO

Manage International volunteers account from India. Senior Social welfare executive – Jan 2011’-March 2013’ The Earth Savior Foundation,Delhi

Teaching poor destitute children and translator for foreigners.

Administration and fund raising for the NGO.

Associate Sales Manager – March 2008’-June 2010’

Max New York Life Insurance Ltd,Delhi

Achieving sales and renewal targets on monthly bases.

Recruitment and development of the agent advisor. Customer Care Executive – June 2005’-Sept 2006’

Infovision, Delhi

Providing information on General Insurance.

Processing of general insurance with American Express and ICICI Lombard. Education

Master’s in Business Administration (2008): Human Resource & Marketing- Uttar Pradesh Technical University

Bachelor of Sciecnce(2005) : Biochemistry, Chemistry, Genetic-St. Pious Women PG & Degree College–Osmaniya University of Hyderabad.

Certifications

Personnel Record of Administration of HEG ltd.(Human Resource), Madhya Pradesh. Analysis on Satisfaction Level of Gaurdian(Marketing ),Sarvodaya Jan Kalyansamiti(Zamaniya Ghajipur Uttar Pradesh.)

YOGITA

SINGH

Contact

Address:

Geetanjali Sujoy,

Sector-34-c, Kharghar,

Navi Mumbai-410210,

Maharashtra

Phone:

+91-844*******

+91-920*******

Email:

adm1ch@r.postjobfree.com

Date of Birth

23rd July 1984

Achievements

o Six Sigma Project (Yellow

Belt).

o Most Valuable Player 2008’

Recruitment Winner (2008)

o Case rate champ (2008):

Monthly case rate of 1.6.

o Application champ (2008):

Monthly 24apps.

o Agent of the year(2008)

Skills

o Friendly

o Problem solver

o Good conversation skills

o Focused

o Goal Oriented



Contact this candidate