Hamzah Aquino Al – Mahayni Cell***********

adm1c6@r.postjobfree.com

**-* *** **, ******** Summerville Mambugan Rizal Phone 02 587 6214 Hamzeh Aquino Al – Mahayni

Job Experience

Production Team Lead

May 2020 – Present

TaskUS, Antipolo

Immediate Supervisor: Jomanah Yousef

Duties and Responsibilities:

● conducting daily/weekly/monthly huddles

● monitoring TAT and assuring that we are meeting target SLAs

● monitor and correct team's performance

● maintain team's high engagement

● weekly performance and career coaching

● conducting weekly RCA on team's performance to determine any room for improvement

● conducting quality audits as need by project

● ensuring that the team is complaint with all company/client requirements/policies/training Arabic Senior Analyst

September 2017 – May 2020

Accenture, Uptown Tower 3

Immediate Supervisor: Aine Vergino

Duties and Responsibilities:

● Joined the Project to establish a new Arabic team

● Created Standard working instruction per our project’s request

● Created productivity tracker

● Conducted interviews for project growth

● Conducted trainings when needed

● Processing data for our client while ensuring the highest level of quality

● Providing help to fellow analyst in market specific items

● Following up on policy updates and make sure that the team members have received them Hamzah Aquino Al – Mahayni Cell09171699090

adm1c6@r.postjobfree.com

21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Bilingual Team Lead

February 2016 – September 2017

Accenture, Gateway 2

Immediate Supervisor: Corina Garcia

Duties and Responsibilities:

● conducting daily/weekly/monthly huddles

● monitoring TAT and assuring that we are meeting target SLAs

● monitor and correct team's performance

● maintain team's high engagement

● weekly performance and career coaching

● conducting weekly RCA on team's performance to determine any room for improvement

● conducting quality audits as need by project

● ensuring that the team is complaint with all company/client requirements/policies/training Bilingual Trainer

May 2015 – February 2016

Accenture, Gateway 2

Immediate Supervisor: Agustin Agustin

Duties and Responsibilities:

● Classroom training for newly hired Analysts

● Operational trainer providing support to assigned teams: o Weekly refreshers on top error categories

o Weekly Coaching for top error contributors

o Policy update dissemination with knowledge check o Weekly assessment creation and administration

● Weekly Policy sync up with client

● Weekly call for audits of audits

● Policy POC for assigned LOB

● Coordinating with the quality team on project quality improvement plans

● Creation of supplemental decks to address confusions on top error trends

● Policy support for all markets

● False Positive/Golden Frame coaching

Hamzah Aquino Al – Mahayni Cell09171699090

adm1c6@r.postjobfree.com

21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Bilingual Senior Analyst

May 2014 – May 2015

Accenture, Gateway 2

Immediate Supervisor: Mohammed Nasser

Duties and Responsibilities:

● Processing data for our client while ensuring the highest level of quality

● Providing help to fellow analyst in market specific items

● Following up on policy updates and make sure that the team members have received them

● Conduct a weakly refresher for the Arabic team

● Created and facilitated history 101 training deck that was later implemented as a requirement for newly trained analysts

Technical Support Represintative

November 2013 – April 2014

Sykes Asia, Gilmore

Immediate Supervisor :Julus Cesar Delacruz

Duties and Responsibilities:

● Providing technical Assistance to callers overseas for an ISP accounts Project Enforcer

March 2011 – Jun 2013

Stratos ICT MashruDummar, Damascus, Syria

Immediate Supervisor : Eng. Salem Cheikh Najib

(Cannot provide reference out of contact)

Duties and Responsibilities:

● Planned Network Topography

● Installed copper-based networks (Routing and Termination )

● Installed fiber optic based networks (Routing and Termination )

● Installed surveillance systems ( Routing and Termination )

● Handled trouble shooting computers as required (Hardware and Software)

● Network administrating Projects Implemented:

● Planned and installed and terminated all copper and fiber optic cabling at Techno Pack Damascus

● Planned and Installed and wired all surveillance systems at Techno Pack Damascus

● Installed microwave link for Techno Pack Damascus and STE Adra Industrial City Branch (Syrian Telecommunication Establishment)

● Planned and installed all fiber optic cables at SIUST (Syrian International University for Science and Technology)

● Planned and installed all cable trays grid and plastic (cable) piping grid for SIUST Hamzah Aquino Al – Mahayni Cell09171699090

adm1c6@r.postjobfree.com

21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214

● Planned and installed Syrian Islamic Bank (Adra Industrial City Branch) fiber optic link to the STE Adra Industrial City Branch (Syrian Telecommunication Establishment) Technical Support Officer

February 2010 – March 2011

F1 technologies

Hariqa (Old Damascus) Damascus, Syria

Immediate Supervisor : Eng. KusaiSaierawan

(Cannot provide reference out of contact)

Duties and Responsibilities:

● Trouble shooting computers as required (Hardware and Software)

● Installed networks and network administration

● Installed surveillance systems and had done constant maintenance in them

● Introduced staff members to safety issues and awareness

● Made sure that all computers are fit to company standards

● IT support for out-calling clients

Facilities and Construction Administrative Assistant August 2008 – October 2008

Dublin International Petroleum, Limited

(now owned by SINOPEC and renamed Oudeh Petroleum Co.) Tishreen Oil Fields, Hasaka, Syria Immediate Supervisor : Eng. Heyner Garcia \ Eng. Alexander Illec

(Cannot provide reference out of contact)

Duties and Responsibilities:

● Electronic document controller for F & C Department.

● Prepared timesheets & all medical claims

● Tracked all service orders and prepared & managed all M R’s (material requests)

● IT support for facilities and construction

Thermal Department Administrative Assistant

September 2007 – August 2008

Dublin International Petroleum, Limited

(now owned by SINOPEC and renamed Oudeh Petroleum Co.) Tishreen Oil Fields, Hasaka, Syria

(Cannot provide reference out of contact)

Immediate Supervisor : Tim carter \ Robin Horn

● Duties and Responsibilities:

● Electronic document controller for Thermal Department.

● Scheduled operator shifts

● Prepared timesheets & all medical claims

● Tracked all service orders and prepared & managed all M R’s (material requests)

● IT support for Thermal Department

● Made and initiated the boilers field readings sheet currently used on all department boilers Hamzah Aquino Al – Mahayni Cell09171699090

adm1c6@r.postjobfree.com

21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Educational Background

● Attended MCITP (Microsoft Certified IT Professional) At SBS (Night Classes)

● 9 th Grade Certificate 2003 Arif Al Nikadi Middle School

● Completed Comptia Network Plus 2009 SBS Center Course

● Completed Installing and Configuring Windows 7 Course

● Completed Windows 2008 Server Fundamentals

● Completed Active Directory Fundamentals Windows Server 2008

● Attended Enform H2S Certified course at Dublin Petroleum

● Was oriented on job risk assessment situations

● Gained a Dublin Safety Driver Licence

● Attended Fire Fighting and First Aid Courses

Languages

● Fluent in Arabic, written, speaking and reading

● Fluent in English written, speaking and reading Achieved 8A level in the ALC (American Language Center) Assessment Test

References

In Syria : In The Philippines :

Mr. Besher Al Mahayni Mr. Mohammed Nasser

Oudeh Petroleum Company (OPC) Director of Operation adm1c6@r.postjobfree.com Patra Corporation

(00963 11) 8833103 ; (009**-********* +63-917-***-**** +63-925-***-**** Ms. Aprille Bisquera Ms.Corina Garcia

Philippine Embassy – Damascus Junior Operations Manager adm1c6@r.postjobfree.com Accenture Inc.

(009**-********* +63-917-***-****

Engr. HusamTayem

Computer City

tel. No. (009**-*********

Hamzah Aquino Al – Mahayni Cell09171699090

adm1c6@r.postjobfree.com

21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Personal Information

Name : Hamzah Aquino Al - Mahayni

Birth date and Place : 15 February 1989 Kuwait

Nationalities :Filipino

Civil Status : Married

Tel.No. : 091******** (Globe)

Contact this candidate