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Resume:
Hamzah Aquino Al – Mahayni Cell***********
**********@*****.***
**-* *** **, ******** Summerville Mambugan Rizal Phone 02 587 6214 Hamzeh Aquino Al – Mahayni
Job Experience
Production Team Lead
May 2020 – Present
TaskUS, Antipolo
Immediate Supervisor: Jomanah Yousef
Duties and Responsibilities:
● conducting daily/weekly/monthly huddles
● monitoring TAT and assuring that we are meeting target SLAs
● monitor and correct team's performance
● maintain team's high engagement
● weekly performance and career coaching
● conducting weekly RCA on team's performance to determine any room for improvement
● conducting quality audits as need by project
● ensuring that the team is complaint with all company/client requirements/policies/training Arabic Senior Analyst
September 2017 – May 2020
Accenture, Uptown Tower 3
Immediate Supervisor: Aine Vergino
Duties and Responsibilities:
● Joined the Project to establish a new Arabic team
● Created Standard working instruction per our project’s request
● Created productivity tracker
● Conducted interviews for project growth
● Conducted trainings when needed
● Processing data for our client while ensuring the highest level of quality
● Providing help to fellow analyst in market specific items
● Following up on policy updates and make sure that the team members have received them Hamzah Aquino Al – Mahayni Cell09171699090
**********@*****.***
21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Bilingual Team Lead
February 2016 – September 2017
Accenture, Gateway 2
Immediate Supervisor: Corina Garcia
Duties and Responsibilities:
● conducting daily/weekly/monthly huddles
● monitoring TAT and assuring that we are meeting target SLAs
● monitor and correct team's performance
● maintain team's high engagement
● weekly performance and career coaching
● conducting weekly RCA on team's performance to determine any room for improvement
● conducting quality audits as need by project
● ensuring that the team is complaint with all company/client requirements/policies/training Bilingual Trainer
May 2015 – February 2016
Accenture, Gateway 2
Immediate Supervisor: Agustin Agustin
Duties and Responsibilities:
● Classroom training for newly hired Analysts
● Operational trainer providing support to assigned teams: o Weekly refreshers on top error categories
o Weekly Coaching for top error contributors
o Policy update dissemination with knowledge check o Weekly assessment creation and administration
● Weekly Policy sync up with client
● Weekly call for audits of audits
● Policy POC for assigned LOB
● Coordinating with the quality team on project quality improvement plans
● Creation of supplemental decks to address confusions on top error trends
● Policy support for all markets
● False Positive/Golden Frame coaching
Hamzah Aquino Al – Mahayni Cell09171699090
**********@*****.***
21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Bilingual Senior Analyst
May 2014 – May 2015
Accenture, Gateway 2
Immediate Supervisor: Mohammed Nasser
Duties and Responsibilities:
● Processing data for our client while ensuring the highest level of quality
● Providing help to fellow analyst in market specific items
● Following up on policy updates and make sure that the team members have received them
● Conduct a weakly refresher for the Arabic team
● Created and facilitated history 101 training deck that was later implemented as a requirement for newly trained analysts
Technical Support Represintative
November 2013 – April 2014
Sykes Asia, Gilmore
Immediate Supervisor :Julus Cesar Delacruz
Duties and Responsibilities:
● Providing technical Assistance to callers overseas for an ISP accounts Project Enforcer
March 2011 – Jun 2013
Stratos ICT MashruDummar, Damascus, Syria
Immediate Supervisor : Eng. Salem Cheikh Najib
(Cannot provide reference out of contact)
Duties and Responsibilities:
● Planned Network Topography
● Installed copper-based networks (Routing and Termination )
● Installed fiber optic based networks (Routing and Termination )
● Installed surveillance systems ( Routing and Termination )
● Handled trouble shooting computers as required (Hardware and Software)
● Network administrating Projects Implemented:
● Planned and installed and terminated all copper and fiber optic cabling at Techno Pack Damascus
● Planned and Installed and wired all surveillance systems at Techno Pack Damascus
● Installed microwave link for Techno Pack Damascus and STE Adra Industrial City Branch (Syrian Telecommunication Establishment)
● Planned and installed all fiber optic cables at SIUST (Syrian International University for Science and Technology)
● Planned and installed all cable trays grid and plastic (cable) piping grid for SIUST Hamzah Aquino Al – Mahayni Cell09171699090
**********@*****.***
21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214
● Planned and installed Syrian Islamic Bank (Adra Industrial City Branch) fiber optic link to the STE Adra Industrial City Branch (Syrian Telecommunication Establishment) Technical Support Officer
February 2010 – March 2011
F1 technologies
Hariqa (Old Damascus) Damascus, Syria
Immediate Supervisor : Eng. KusaiSaierawan
(Cannot provide reference out of contact)
Duties and Responsibilities:
● Trouble shooting computers as required (Hardware and Software)
● Installed networks and network administration
● Installed surveillance systems and had done constant maintenance in them
● Introduced staff members to safety issues and awareness
● Made sure that all computers are fit to company standards
● IT support for out-calling clients
Facilities and Construction Administrative Assistant August 2008 – October 2008
Dublin International Petroleum, Limited
(now owned by SINOPEC and renamed Oudeh Petroleum Co.) Tishreen Oil Fields, Hasaka, Syria Immediate Supervisor : Eng. Heyner Garcia \ Eng. Alexander Illec
(Cannot provide reference out of contact)
Duties and Responsibilities:
● Electronic document controller for F & C Department.
● Prepared timesheets & all medical claims
● Tracked all service orders and prepared & managed all M R’s (material requests)
● IT support for facilities and construction
Thermal Department Administrative Assistant
September 2007 – August 2008
Dublin International Petroleum, Limited
(now owned by SINOPEC and renamed Oudeh Petroleum Co.) Tishreen Oil Fields, Hasaka, Syria
(Cannot provide reference out of contact)
Immediate Supervisor : Tim carter \ Robin Horn
● Duties and Responsibilities:
● Electronic document controller for Thermal Department.
● Scheduled operator shifts
● Prepared timesheets & all medical claims
● Tracked all service orders and prepared & managed all M R’s (material requests)
● IT support for Thermal Department
● Made and initiated the boilers field readings sheet currently used on all department boilers Hamzah Aquino Al – Mahayni Cell09171699090
**********@*****.***
21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Educational Background
● Attended MCITP (Microsoft Certified IT Professional) At SBS (Night Classes)
● 9 th Grade Certificate 2003 Arif Al Nikadi Middle School
● Completed Comptia Network Plus 2009 SBS Center Course
● Completed Installing and Configuring Windows 7 Course
● Completed Windows 2008 Server Fundamentals
● Completed Active Directory Fundamentals Windows Server 2008
● Attended Enform H2S Certified course at Dublin Petroleum
● Was oriented on job risk assessment situations
● Gained a Dublin Safety Driver Licence
● Attended Fire Fighting and First Aid Courses
Languages
● Fluent in Arabic, written, speaking and reading
● Fluent in English written, speaking and reading Achieved 8A level in the ALC (American Language Center) Assessment Test
References
In Syria : In The Philippines :
Mr. Besher Al Mahayni Mr. Mohammed Nasser
Oudeh Petroleum Company (OPC) Director of Operation ********@***-***.*** Patra Corporation
(00963 11) 8833103 ; (009**-********* +63-917-***-**** +63-925-***-**** Ms. Aprille Bisquera Ms.Corina Garcia
Philippine Embassy – Damascus Junior Operations Manager ************@*****.*** Accenture Inc.
(009**-********* +63-917-***-****
Engr. HusamTayem
Computer City
tel. No. (009**-*********
Hamzah Aquino Al – Mahayni Cell09171699090
**********@*****.***
21-F 3rd St, Virginia Summerville Mambugan Rizal Phone 02 587 6214 Personal Information
Name : Hamzah Aquino Al - Mahayni
Birth date and Place : 15 February 1989 Kuwait
Nationalities :Filipino
Civil Status : Married
Tel.No. : 091******** (Globe)
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